Setting up a Stick when stuck on the "Press Play to Start" screen
Setting up a Stick when stuck on the "Press Play to Start" screen
Who benefits
Who benefits
What the AI Assistant can do
What the AI Assistant can do
What makes it different from generic AI tools
What makes it different from generic AI tools
Pairing a remote WITHOUT the mobile app
Pairing a remote WITHOUT the mobile app
Remotely restart/reset when virtual remote shows "Not connected"
Remotely restart/reset when virtual remote shows "Not connected"
Pairing a physical remote after mobile app setup
Pairing a physical remote after mobile app setup
How to use the virtual remote?
How to use the virtual remote?
What if I paired the physical remote first, then switched to the mobile app to complete setting up my Signage Stick?
What if I paired the physical remote first, then switched to the mobile app to complete setting up my Signage Stick?
Mobile app shows Stick as online, but display still shows "installing"
Mobile app shows Stick as online, but display still shows "installing"
What's the Amazon Signage Mobile App?
What's the Amazon Signage Mobile App?
How to access the AI Assistant
How to access the AI Assistant
Setting up a Stick with an open Wi-Fi network
Setting up a Stick with an open Wi-Fi network
Can I set up multiple Sticks with different Wi-Fi / CMS settings at once?
Can I set up multiple Sticks with different Wi-Fi / CMS settings at once?
How it works
How it works
The problem it solves
The problem it solves
What is the Amazon Signage Assistant?
What is the Amazon Signage Assistant?
How can I identify which Stick(s) have been scanned?
How can I identify which Stick(s) have been scanned?
Why aren't my Signage Sticks being discovered during a scan?
Why aren't my Signage Sticks being discovered during a scan?
How does the Mobile App setup differ from the Physical Remote + Portal setup?
How does the Mobile App setup differ from the Physical Remote + Portal setup?
Cost
Cost
"OTA Required" error when launching the virtual remote
"OTA Required" error when launching the virtual remote
Sticks were found during scanning but mobile app setup failed to complete
Sticks were found during scanning but mobile app setup failed to complete
Supported iOS and Android versions
Supported iOS and Android versions
How do I pair a remote to a configured Stick without using the mobile app?
How do I pair a remote to a configured Stick without using the mobile app?
Can I control volume or mute over HDMI-CEC?
Can I control volume or mute over HDMI-CEC?
Why is my TV not turning off on schedule?
Why is my TV not turning off on schedule?
What is HDMI-CEC and how do I enable it?
What is HDMI-CEC and how do I enable it?
Latest features, improvements, and fixes for the Amazon Signage Stick
Latest features, improvements, and fixes for the Amazon Signage Stick
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
What versions of iOS or Android does the Amazon Signage Mobile App support?
What versions of iOS or Android does the Amazon Signage Mobile App support?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
Why does the app sometimes show a Signage Stick as offline even though I know it’s online, or vice versa?
Why does the app sometimes show a Signage Stick as offline even though I know it’s online, or vice versa?
Why is my content missing from the screen or not showing up correctly?
Why is my content missing from the screen or not showing up correctly?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage stick?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage stick?
What network security types are supported with Amazon Signage?
What network security types are supported with Amazon Signage?
Why aren't my Signage Stick(s) being discovered during a scan?
Why aren't my Signage Stick(s) being discovered during a scan?
Orientation changes with the Signage Stick
Orientation changes with the Signage Stick
Pairing the physical remote to manage the Signage Stick after you set up the Stick using the app
Pairing the physical remote to manage the Signage Stick after you set up the Stick using the app
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
What display resolutions are supported regarding EDID?
What display resolutions are supported regarding EDID?
My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?
My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
Removing a user from the company/organization
Removing a user from the company/organization
My physical remote doesn't work/the screen displays "Pairing failed." What should I do?
My physical remote doesn't work/the screen displays "Pairing failed." What should I do?
When setting up using the mobile app, how can I identify which stick(s) have been scanned?
When setting up using the mobile app, how can I identify which stick(s) have been scanned?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
Other options to resolve login issues
Other options to resolve login issues
Resolving a login error when trying to log in to the Signage Manager Portal
Resolving a login error when trying to log in to the Signage Manager Portal
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Steps to transfer the Admin role
Steps to transfer the Admin role
Steps to log out of my current user
Steps to log out of my current user
Updating the app without a factory reset
Updating the app without a factory reset
Preventing the CMS app from interfering with the settings menu
Preventing the CMS app from interfering with the settings menu
Restarting a Signage Stick
Restarting a Signage Stick
Viewing the online/offline status of a Signage Stick
Viewing the online/offline status of a Signage Stick
Physical Remote and Portal Setup
Physical Remote and Portal Setup
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Mobile App Setup- Full Walkthrough
Mobile App Setup- Full Walkthrough
List of official CMS Providers
List of official CMS Providers
Learn more
Learn more
Is it possible to obtain a list of all domain names or IP addresses that the signage stick connects to? We’ve encountered an issue on our network, where it appears that the network is blocking the signage stick.
Is it possible to obtain a list of all domain names or IP addresses that the signage stick connects to? We’ve encountered an issue on our network, where it appears that the network is blocking the signage stick.
Is it possible for the signage stick to work in the event of network failure? Does it have internal memory for this?
Is it possible for the signage stick to work in the event of network failure? Does it have internal memory for this?
Instructions on resolving the issue of accidentally deleting a location
Instructions on resolving the issue of accidentally deleting a location
Instructions to move/remove a Signage Stick from a location
Instructions to move/remove a Signage Stick from a location
Instructions to display all Signage Sticks in a location
Instructions to display all Signage Sticks in a location
Instructions to delete, rename, or create a location in the mobile app
Instructions to delete, rename, or create a location in the mobile app
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Instructions on renaming a Signage Stick
Instructions on renaming a Signage Stick
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to message “Signage Stick is bind other OG
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to message “Signage Stick is bind other OG
Instructions on resolving unresponsive remote during set up
Instructions on resolving unresponsive remote during set up
Instructions on setting up the Stick if you are stuck on the Press Play to Start screen
Instructions on setting up the Stick if you are stuck on the Press Play to Start screen
Mobile App Setup
Mobile App Setup
How do I add a Remote
How do I add a Remote
How do you capture logs?
How do you capture logs?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which stick goes with which entry in the table.
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which stick goes with which entry in the table.
How do I get the build version of my Amazon Signage Stick?
How do I get the build version of my Amazon Signage Stick?
How do you handle or store customer data?
How do you handle or store customer data?
How do I log in to the Signage Manager Portal?
How do I log in to the Signage Manager Portal?
How do I leave a company/organization?
How do I leave a company/organization?
How do I rename my company/organization?
How do I rename my company/organization?
How do I remotely restart/reset my Stick in the mobile app if my virtual remote is displaying a “Not connected” message?
How do I remotely restart/reset my Stick in the mobile app if my virtual remote is displaying a “Not connected” message?
I reset my Signage Stick, but I can still see it in the mobile app. How do I remove it from the mobile app?
I reset my Signage Stick, but I can still see it in the mobile app. How do I remove it from the mobile app?
How do I change the CMS of a Signage Stick?
How do I change the CMS of a Signage Stick?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage Stick’s Remote Control settings menu?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage Stick’s Remote Control settings menu?
How do I get the MAC address of the Signage Stick, so I can connect it to the network via MAB?
How do I get the MAC address of the Signage Stick, so I can connect it to the network via MAB?
How can I optimize my Signage Stick's network performance?
How can I optimize my Signage Stick's network performance?
How do I change the Wi-Fi network of a Signage Stick?
How do I change the Wi-Fi network of a Signage Stick?
How do I set up a Stick with an open Wi-Fi network?
How do I set up a Stick with an open Wi-Fi network?
If I set up Signage Sticks with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
If I set up Signage Sticks with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
Instructions on removing a Signage Stick from the Signage Manager Portal
Instructions on removing a Signage Stick from the Signage Manager Portal
Factory resetting a Signage Stick
Factory resetting a Signage Stick
Filtering Signage Sticks by status
Filtering Signage Sticks by status
No items found.
Overview
Glossary
Getting Started
Troubleshooting Setup
Device Management
Mobile App
Wi-Fi & Network
CMS Support
Accounts & Users
Profiles & Locations
FAQ
Product Update
Setting up a Stick when stuck on the "Press Play to Start" screen
Setting up a Stick when stuck on the "Press Play to Start" screen
Who benefits
Who benefits
What the AI Assistant can do
What the AI Assistant can do
What makes it different from generic AI tools
What makes it different from generic AI tools
Pairing a remote WITHOUT the mobile app
Pairing a remote WITHOUT the mobile app
Remotely restart/reset when virtual remote shows "Not connected"
Remotely restart/reset when virtual remote shows "Not connected"
Pairing a physical remote after mobile app setup
Pairing a physical remote after mobile app setup
How to use the virtual remote?
How to use the virtual remote?
What if I paired the physical remote first, then switched to the mobile app to complete setting up my Signage Stick?
What if I paired the physical remote first, then switched to the mobile app to complete setting up my Signage Stick?
Mobile app shows Stick as online, but display still shows "installing"
Mobile app shows Stick as online, but display still shows "installing"
What's the Amazon Signage Mobile App?
What's the Amazon Signage Mobile App?
How to access the AI Assistant
How to access the AI Assistant
Setting up a Stick with an open Wi-Fi network
Setting up a Stick with an open Wi-Fi network
Can I set up multiple Sticks with different Wi-Fi / CMS settings at once?
Can I set up multiple Sticks with different Wi-Fi / CMS settings at once?
How it works
How it works
The problem it solves
The problem it solves
What is the Amazon Signage Assistant?
What is the Amazon Signage Assistant?
How can I identify which Stick(s) have been scanned?
How can I identify which Stick(s) have been scanned?
Why aren't my Signage Sticks being discovered during a scan?
Why aren't my Signage Sticks being discovered during a scan?
How does the Mobile App setup differ from the Physical Remote + Portal setup?
How does the Mobile App setup differ from the Physical Remote + Portal setup?
Cost
Cost
"OTA Required" error when launching the virtual remote
"OTA Required" error when launching the virtual remote
Sticks were found during scanning but mobile app setup failed to complete
Sticks were found during scanning but mobile app setup failed to complete
Supported iOS and Android versions
Supported iOS and Android versions
How do I pair a remote to a configured Stick without using the mobile app?
How do I pair a remote to a configured Stick without using the mobile app?
Can I control volume or mute over HDMI-CEC?
Can I control volume or mute over HDMI-CEC?
Why is my TV not turning off on schedule?
Why is my TV not turning off on schedule?
What is HDMI-CEC and how do I enable it?
What is HDMI-CEC and how do I enable it?
Latest features, improvements, and fixes for the Amazon Signage Stick
Latest features, improvements, and fixes for the Amazon Signage Stick
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
What versions of iOS or Android does the Amazon Signage Mobile App support?
What versions of iOS or Android does the Amazon Signage Mobile App support?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
Why does the app sometimes show a Signage Stick as offline even though I know it’s online, or vice versa?
Why does the app sometimes show a Signage Stick as offline even though I know it’s online, or vice versa?
Why is my content missing from the screen or not showing up correctly?
Why is my content missing from the screen or not showing up correctly?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage stick?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage stick?
What network security types are supported with Amazon Signage?
What network security types are supported with Amazon Signage?
Why aren't my Signage Stick(s) being discovered during a scan?
Why aren't my Signage Stick(s) being discovered during a scan?
Orientation changes with the Signage Stick
Orientation changes with the Signage Stick
Pairing the physical remote to manage the Signage Stick after you set up the Stick using the app
Pairing the physical remote to manage the Signage Stick after you set up the Stick using the app
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
What display resolutions are supported regarding EDID?
What display resolutions are supported regarding EDID?
My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?
My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
Removing a user from the company/organization
Removing a user from the company/organization
My physical remote doesn't work/the screen displays "Pairing failed." What should I do?
My physical remote doesn't work/the screen displays "Pairing failed." What should I do?
When setting up using the mobile app, how can I identify which stick(s) have been scanned?
When setting up using the mobile app, how can I identify which stick(s) have been scanned?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
Other options to resolve login issues
Other options to resolve login issues
Resolving a login error when trying to log in to the Signage Manager Portal
Resolving a login error when trying to log in to the Signage Manager Portal
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Steps to transfer the Admin role
Steps to transfer the Admin role
Steps to log out of my current user
Steps to log out of my current user
Updating the app without a factory reset
Updating the app without a factory reset
Preventing the CMS app from interfering with the settings menu
Preventing the CMS app from interfering with the settings menu
Restarting a Signage Stick
Restarting a Signage Stick
Viewing the online/offline status of a Signage Stick
Viewing the online/offline status of a Signage Stick
Physical Remote and Portal Setup
Physical Remote and Portal Setup
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Mobile App Setup- Full Walkthrough
Mobile App Setup- Full Walkthrough
List of official CMS Providers
List of official CMS Providers
Learn more
Learn more
Is it possible to obtain a list of all domain names or IP addresses that the signage stick connects to? We’ve encountered an issue on our network, where it appears that the network is blocking the signage stick.
Is it possible to obtain a list of all domain names or IP addresses that the signage stick connects to? We’ve encountered an issue on our network, where it appears that the network is blocking the signage stick.
Is it possible for the signage stick to work in the event of network failure? Does it have internal memory for this?
Is it possible for the signage stick to work in the event of network failure? Does it have internal memory for this?
Instructions on resolving the issue of accidentally deleting a location
Instructions on resolving the issue of accidentally deleting a location
Instructions to move/remove a Signage Stick from a location
Instructions to move/remove a Signage Stick from a location
Instructions to display all Signage Sticks in a location
Instructions to display all Signage Sticks in a location
Instructions to delete, rename, or create a location in the mobile app
Instructions to delete, rename, or create a location in the mobile app
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Instructions on renaming a Signage Stick
Instructions on renaming a Signage Stick
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to message “Signage Stick is bind other OG
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to message “Signage Stick is bind other OG
Instructions on resolving unresponsive remote during set up
Instructions on resolving unresponsive remote during set up
Instructions on setting up the Stick if you are stuck on the Press Play to Start screen
Instructions on setting up the Stick if you are stuck on the Press Play to Start screen
Mobile App Setup
Mobile App Setup
How do I add a Remote
How do I add a Remote
How do you capture logs?
How do you capture logs?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which stick goes with which entry in the table.
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which stick goes with which entry in the table.
How do I get the build version of my Amazon Signage Stick?
How do I get the build version of my Amazon Signage Stick?
How do you handle or store customer data?
How do you handle or store customer data?
How do I log in to the Signage Manager Portal?
How do I log in to the Signage Manager Portal?
How do I leave a company/organization?
How do I leave a company/organization?
How do I rename my company/organization?
How do I rename my company/organization?
How do I remotely restart/reset my Stick in the mobile app if my virtual remote is displaying a “Not connected” message?
How do I remotely restart/reset my Stick in the mobile app if my virtual remote is displaying a “Not connected” message?
I reset my Signage Stick, but I can still see it in the mobile app. How do I remove it from the mobile app?
I reset my Signage Stick, but I can still see it in the mobile app. How do I remove it from the mobile app?
How do I change the CMS of a Signage Stick?
How do I change the CMS of a Signage Stick?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage Stick’s Remote Control settings menu?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage Stick’s Remote Control settings menu?
How do I get the MAC address of the Signage Stick, so I can connect it to the network via MAB?
How do I get the MAC address of the Signage Stick, so I can connect it to the network via MAB?
How can I optimize my Signage Stick's network performance?
How can I optimize my Signage Stick's network performance?
How do I change the Wi-Fi network of a Signage Stick?
How do I change the Wi-Fi network of a Signage Stick?
How do I set up a Stick with an open Wi-Fi network?
How do I set up a Stick with an open Wi-Fi network?
If I set up Signage Sticks with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
If I set up Signage Sticks with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
Instructions on removing a Signage Stick from the Signage Manager Portal
Instructions on removing a Signage Stick from the Signage Manager Portal
Factory resetting a Signage Stick
Factory resetting a Signage Stick
Filtering Signage Sticks by status
Filtering Signage Sticks by status
No items found.

Support for Amazon Signage Stick

Reach out to Amazon Signage Support by emailing: signage-support@amazon.com for any questions or issues

Browse Topics

Glossary

Definitions of key terms used in Amazon Signage Stick installation and management.

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Getting Started

Get started with installation and configuration for the Amazon Signage Stick.

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Troubleshooting Setup

Troubleshoot initial Amazon Signage Stick setup and activation.

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Device Management

Monitor and control your Amazon Signage Sticks.

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Mobile App

The Amazon Signage Mobile App is a free iOS and Android companion app that lets you set up multiple Amazon Signage Sticks in minutes, then monitor, control, and troubleshoot them remotely.

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Wi-Fi & Network

Answers to common networking questions regarding the Amazon Signage Stick.

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CMS Support

Help for using Content Management Software with the Amazon Signage Stick.

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Accounts & Users

Add, manage, or remove users and organizations through your Amazon Signage account.

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Profiles & Locations

Understanding the Amazon Signage Mobile App’s locations and profiles.

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FAQ

Answers to common questions about the Amazon Signage Stick.

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Product Update

Latest features, improvements, and fixes for the Amazon Signage Stick.

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Quick Actions

Setting up a Stick when stuck on the "Press Play to Start" screen

Who benefits

What the AI Assistant can do

What makes it different from generic AI tools