How do I add a Remote
How do I add a Remote
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which stick goes with which entry in the table.
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which stick goes with which entry in the table.
How do I log in to the Signage Manager Portal?
How do I log in to the Signage Manager Portal?
How do I leave a company/organization?
How do I leave a company/organization?
Can I use the mobile app and a physical remote with the same Signage Stick?
Can I use the mobile app and a physical remote with the same Signage Stick?
How do I change the Wi-Fi network of a Signage Stick?
How do I change the Wi-Fi network of a Signage Stick?
How do I get the build version of my Amazon Signage Stick?
How do I get the build version of my Amazon Signage Stick?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage stick?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage stick?
Can Signage Stick connect to a Wi-Fi network with hidden SSID during setup?
Can Signage Stick connect to a Wi-Fi network with hidden SSID during setup?
How can I optimize my Signage Stick's network performance?
How can I optimize my Signage Stick's network performance?
When setting up using the mobile app, how can I identify which stick(s) have been scanned?
When setting up using the mobile app, how can I identify which stick(s) have been scanned?
Can I set up multiple Signage Sticks with different Wi-Fi credentials/CMS preferences at the same time on the Mobile App?
Can I set up multiple Signage Sticks with different Wi-Fi credentials/CMS preferences at the same time on the Mobile App?
Resolving a login error when trying to log in to the Signage Manager Portal
Resolving a login error when trying to log in to the Signage Manager Portal
Amazon Account Creation
Amazon Account Creation
Learn more
Learn more
Learn more
Learn more
Instructions on renaming a Signage Stick
Instructions on renaming a Signage Stick
Pairing the physical remote to manage the Signage Stick after you set up the Stick using the app
Pairing the physical remote to manage the Signage Stick after you set up the Stick using the app
List of official CMS Providers
List of official CMS Providers
What display resolutions are supported regarding EDID?
What display resolutions are supported regarding EDID?
How do I remotely restart/reset my Stick in the mobile app if my virtual remote is displaying a “Not connected” message?
How do I remotely restart/reset my Stick in the mobile app if my virtual remote is displaying a “Not connected” message?
How do I set up a Stick with an open Wi-Fi network?
How do I set up a Stick with an open Wi-Fi network?
Instructions to display all Signage Sticks in a location
Instructions to display all Signage Sticks in a location
Steps to log out of my current user
Steps to log out of my current user
Learn more
Learn more
Physical Remote and Portal Setup
Physical Remote and Portal Setup
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
Why is my content missing from the screen or not showing up correctly?
Why is my content missing from the screen or not showing up correctly?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage Stick’s Remote Control settings menu?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage Stick’s Remote Control settings menu?
If I set up Signage Sticks with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
If I set up Signage Sticks with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
Restarting a Signage Stick
Restarting a Signage Stick
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to message “Signage Stick is bind other OG
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to message “Signage Stick is bind other OG
Instructions on setting up the Stick if you are stuck on the Press Play to Start screen
Instructions on setting up the Stick if you are stuck on the Press Play to Start screen
Latest features, improvements, and fixes for the Amazon Signage Stick
Latest features, improvements, and fixes for the Amazon Signage Stick
What versions of iOS or Android does the Amazon Signage Mobile App support?
What versions of iOS or Android does the Amazon Signage Mobile App support?
Can a user be added to multiple companies/organizations?
Can a user be added to multiple companies/organizations?
Why does the app sometimes show a Signage Stick as offline even though I know it’s online, or vice versa?
Why does the app sometimes show a Signage Stick as offline even though I know it’s online, or vice versa?
What network security types are supported with Amazon Signage?
What network security types are supported with Amazon Signage?
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Instructions on removing a Signage Stick from the Signage Manager Portal
Instructions on removing a Signage Stick from the Signage Manager Portal
Contents inside the Box
Contents inside the Box
How do I rename my company/organization?
How do I rename my company/organization?
My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?
My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
Is it possible to obtain a list of all domain names or IP addresses that the signage stick connects to? We’ve encountered an issue on our network, where it appears that the network is blocking the signage stick.
Is it possible to obtain a list of all domain names or IP addresses that the signage stick connects to? We’ve encountered an issue on our network, where it appears that the network is blocking the signage stick.
After I connect my Signage Stick to a display, why does the mobile app show my Signage Stick as online when the display still shows “installing”?
After I connect my Signage Stick to a display, why does the mobile app show my Signage Stick as online when the display still shows “installing”?
Creating a new profile without adding a new Stick
Creating a new profile without adding a new Stick
Instructions to move/remove a Signage Stick from a location
Instructions to move/remove a Signage Stick from a location
Updating the app without a factory reset
Updating the app without a factory reset
Instructions on resolving unresponsive remote during set up
Instructions on resolving unresponsive remote during set up
Learn more
Learn more
How to use the mobile and physical remote for a Signage Stick?
How to use the mobile and physical remote for a Signage Stick?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
Deleting or editing a profile in the mobile app
Deleting or editing a profile in the mobile app
Instructions on resolving the issue of accidentally deleting a location
Instructions on resolving the issue of accidentally deleting a location
Instructions to delete, rename, or create a location in the mobile app
Instructions to delete, rename, or create a location in the mobile app
Preventing the CMS app from interfering with the settings menu
Preventing the CMS app from interfering with the settings menu
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
How do you handle or store customer data?
How do you handle or store customer data?
Orientation changes with the Signage Stick
Orientation changes with the Signage Stick
Displaying content in portrait mode
Displaying content in portrait mode
Factory resetting a Signage Stick
Factory resetting a Signage Stick
How do I change the CMS of a Signage Stick?
How do I change the CMS of a Signage Stick?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
Why aren't my Signage Stick(s) being discovered during a scan?
Why aren't my Signage Stick(s) being discovered during a scan?
Other options to resolve login issues
Other options to resolve login issues
Learn more
Learn more
I reset my Signage Stick, but I can still see it in the mobile app. How do I remove it from the mobile app?
I reset my Signage Stick, but I can still see it in the mobile app. How do I remove it from the mobile app?
How do I get the MAC address of the Signage Stick, so I can connect it to the network via MAB?
How do I get the MAC address of the Signage Stick, so I can connect it to the network via MAB?
Mobile App Setup
Mobile App Setup
My physical remote doesn't work/the screen displays "Pairing failed." What should I do?
My physical remote doesn't work/the screen displays "Pairing failed." What should I do?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
Adding a new user to a company/organization
Adding a new user to a company/organization
Filtering Signage Sticks by status
Filtering Signage Sticks by status
How do you capture logs?
How do you capture logs?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
Does Amazon Signage Stick support HDCP?
Does Amazon Signage Stick support HDCP?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
Removing a user from the company/organization
Removing a user from the company/organization
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Is it possible for the signage stick to work in the event of network failure? Does it have internal memory for this?
Is it possible for the signage stick to work in the event of network failure? Does it have internal memory for this?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
Steps to transfer the Admin role
Steps to transfer the Admin role
Viewing the online/offline status of a Signage Stick
Viewing the online/offline status of a Signage Stick
Instructions on connecting the Stick to the Wi-Fi network
Instructions on connecting the Stick to the Wi-Fi network
No items found.
Overview
Getting Started
Troubleshooting Setup
Device Management
Wi-Fi & Network
CMS Support
Accounts & Users
Profiles & Locations
FAQ
Glossary
Product Update
How do I add a Remote
How do I add a Remote
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which stick goes with which entry in the table.
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which stick goes with which entry in the table.
How do I log in to the Signage Manager Portal?
How do I log in to the Signage Manager Portal?
How do I leave a company/organization?
How do I leave a company/organization?
Can I use the mobile app and a physical remote with the same Signage Stick?
Can I use the mobile app and a physical remote with the same Signage Stick?
How do I change the Wi-Fi network of a Signage Stick?
How do I change the Wi-Fi network of a Signage Stick?
How do I get the build version of my Amazon Signage Stick?
How do I get the build version of my Amazon Signage Stick?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage stick?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage stick?
Can Signage Stick connect to a Wi-Fi network with hidden SSID during setup?
Can Signage Stick connect to a Wi-Fi network with hidden SSID during setup?
How can I optimize my Signage Stick's network performance?
How can I optimize my Signage Stick's network performance?
When setting up using the mobile app, how can I identify which stick(s) have been scanned?
When setting up using the mobile app, how can I identify which stick(s) have been scanned?
Can I set up multiple Signage Sticks with different Wi-Fi credentials/CMS preferences at the same time on the Mobile App?
Can I set up multiple Signage Sticks with different Wi-Fi credentials/CMS preferences at the same time on the Mobile App?
Resolving a login error when trying to log in to the Signage Manager Portal
Resolving a login error when trying to log in to the Signage Manager Portal
Amazon Account Creation
Amazon Account Creation
Learn more
Learn more
Learn more
Learn more
Instructions on renaming a Signage Stick
Instructions on renaming a Signage Stick
Pairing the physical remote to manage the Signage Stick after you set up the Stick using the app
Pairing the physical remote to manage the Signage Stick after you set up the Stick using the app
List of official CMS Providers
List of official CMS Providers
What display resolutions are supported regarding EDID?
What display resolutions are supported regarding EDID?
How do I remotely restart/reset my Stick in the mobile app if my virtual remote is displaying a “Not connected” message?
How do I remotely restart/reset my Stick in the mobile app if my virtual remote is displaying a “Not connected” message?
How do I set up a Stick with an open Wi-Fi network?
How do I set up a Stick with an open Wi-Fi network?
Instructions to display all Signage Sticks in a location
Instructions to display all Signage Sticks in a location
Steps to log out of my current user
Steps to log out of my current user
Learn more
Learn more
Physical Remote and Portal Setup
Physical Remote and Portal Setup
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
Why is my content missing from the screen or not showing up correctly?
Why is my content missing from the screen or not showing up correctly?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage Stick’s Remote Control settings menu?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage Stick’s Remote Control settings menu?
If I set up Signage Sticks with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
If I set up Signage Sticks with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
Restarting a Signage Stick
Restarting a Signage Stick
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to message “Signage Stick is bind other OG
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to message “Signage Stick is bind other OG
Instructions on setting up the Stick if you are stuck on the Press Play to Start screen
Instructions on setting up the Stick if you are stuck on the Press Play to Start screen
Latest features, improvements, and fixes for the Amazon Signage Stick
Latest features, improvements, and fixes for the Amazon Signage Stick
What versions of iOS or Android does the Amazon Signage Mobile App support?
What versions of iOS or Android does the Amazon Signage Mobile App support?
Can a user be added to multiple companies/organizations?
Can a user be added to multiple companies/organizations?
Why does the app sometimes show a Signage Stick as offline even though I know it’s online, or vice versa?
Why does the app sometimes show a Signage Stick as offline even though I know it’s online, or vice versa?
What network security types are supported with Amazon Signage?
What network security types are supported with Amazon Signage?
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Instructions on removing a Signage Stick from the Signage Manager Portal
Instructions on removing a Signage Stick from the Signage Manager Portal
Contents inside the Box
Contents inside the Box
How do I rename my company/organization?
How do I rename my company/organization?
My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?
My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
Is it possible to obtain a list of all domain names or IP addresses that the signage stick connects to? We’ve encountered an issue on our network, where it appears that the network is blocking the signage stick.
Is it possible to obtain a list of all domain names or IP addresses that the signage stick connects to? We’ve encountered an issue on our network, where it appears that the network is blocking the signage stick.
After I connect my Signage Stick to a display, why does the mobile app show my Signage Stick as online when the display still shows “installing”?
After I connect my Signage Stick to a display, why does the mobile app show my Signage Stick as online when the display still shows “installing”?
Creating a new profile without adding a new Stick
Creating a new profile without adding a new Stick
Instructions to move/remove a Signage Stick from a location
Instructions to move/remove a Signage Stick from a location
Updating the app without a factory reset
Updating the app without a factory reset
Instructions on resolving unresponsive remote during set up
Instructions on resolving unresponsive remote during set up
Learn more
Learn more
How to use the mobile and physical remote for a Signage Stick?
How to use the mobile and physical remote for a Signage Stick?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
Deleting or editing a profile in the mobile app
Deleting or editing a profile in the mobile app
Instructions on resolving the issue of accidentally deleting a location
Instructions on resolving the issue of accidentally deleting a location
Instructions to delete, rename, or create a location in the mobile app
Instructions to delete, rename, or create a location in the mobile app
Preventing the CMS app from interfering with the settings menu
Preventing the CMS app from interfering with the settings menu
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
How do you handle or store customer data?
How do you handle or store customer data?
Orientation changes with the Signage Stick
Orientation changes with the Signage Stick
Displaying content in portrait mode
Displaying content in portrait mode
Factory resetting a Signage Stick
Factory resetting a Signage Stick
How do I change the CMS of a Signage Stick?
How do I change the CMS of a Signage Stick?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
Why aren't my Signage Stick(s) being discovered during a scan?
Why aren't my Signage Stick(s) being discovered during a scan?
Other options to resolve login issues
Other options to resolve login issues
Learn more
Learn more
I reset my Signage Stick, but I can still see it in the mobile app. How do I remove it from the mobile app?
I reset my Signage Stick, but I can still see it in the mobile app. How do I remove it from the mobile app?
How do I get the MAC address of the Signage Stick, so I can connect it to the network via MAB?
How do I get the MAC address of the Signage Stick, so I can connect it to the network via MAB?
Mobile App Setup
Mobile App Setup
My physical remote doesn't work/the screen displays "Pairing failed." What should I do?
My physical remote doesn't work/the screen displays "Pairing failed." What should I do?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
Adding a new user to a company/organization
Adding a new user to a company/organization
Filtering Signage Sticks by status
Filtering Signage Sticks by status
How do you capture logs?
How do you capture logs?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
Does Amazon Signage Stick support HDCP?
Does Amazon Signage Stick support HDCP?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
Removing a user from the company/organization
Removing a user from the company/organization
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Is it possible for the signage stick to work in the event of network failure? Does it have internal memory for this?
Is it possible for the signage stick to work in the event of network failure? Does it have internal memory for this?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
Steps to transfer the Admin role
Steps to transfer the Admin role
Viewing the online/offline status of a Signage Stick
Viewing the online/offline status of a Signage Stick
Instructions on connecting the Stick to the Wi-Fi network
Instructions on connecting the Stick to the Wi-Fi network
No items found.
On this page

Latest features, improvements, and fixes for the Amazon Signage Stick

1. Mobile App  

4/15/2026 Version 1.4

  • Transfer Admin role
  • Sort Sticks by last restart time
  • Confirm invite before joining Organization

3/18/2026 Version 1.3

  • Batch Wi-Fi Change
  • Physical Remote Pairing
  • Location Search
  • Display Stick Firmware version

05/28/2025  Version 1.0

  • Amazon Signage Stick Companion App launch for iOS and Android  
  • Bulk Provisioning, Stick Dashboard, Virtual Remote

9/23/2025 Version 1.1  

  • Update to Home Screen layout, Dark mode, Compact mode
  • Minor bug fixes

‍

2. Signage Stick OS

09/19/2024   Version 1.1  

  • Firmware Version  2542N
  • Factory Image for Signage Stick

04/15/2025   Version 1.7

  • Firmware Version 3605N
  • Heartbeat 2.0
  • Mobile app virtual remote support
  • Regular Security Updates

05/22/2025  Version 2.1  

  • Firmware Version 3128N
  • New Factory Image
  • Regular Security Updates

09/10/2025 Version 1.1.7

  • Firmware Version 3617N
  • Enhanced BLE support, revised auto start
  • Regular Security Updates  

09/10/2025 Version 2.4  

  • Firmware Version  3164N
  • Enhanced BLE (Bluetooth Low Energy ) support, revised auto start, MQTT (Message Queuing Telemetry Transport), CMS OTA (Over the Air) Update
  • Regular Security Updates

‍

3. Signage Manager ‍

4/13/2026

  • Transfer Admin role
  • Support for Location Management

09/19/2024

  • Signage Manager for Signage Sick
  • Stick provisioning and management

06/09/2025  

  • Enhanced provisioning flow
Topics
Latest features, improvements, and fixes for the Amazon Signage Stick
Latest features, improvements, and fixes for the Amazon Signage Stick
Latest features, improvements, and fixes for the Amazon Signage Stick