Setting up a Stick when stuck on the "Press Play to Start" screen
Setting up a Stick when stuck on the "Press Play to Start" screen
Sticks were found during scanning but mobile app setup failed to complete
Sticks were found during scanning but mobile app setup failed to complete
How can I identify which Stick(s) have been scanned?
How can I identify which Stick(s) have been scanned?
Why aren't my Signage Sticks being discovered during a scan?
Why aren't my Signage Sticks being discovered during a scan?
Setting up a Stick with an open Wi-Fi network
Setting up a Stick with an open Wi-Fi network
How do I pair a remote to a configured Stick without using the mobile app?
How do I pair a remote to a configured Stick without using the mobile app?
Can I control volume or mute over HDMI-CEC? — Amazon Signage Stick
Can I control volume or mute over HDMI-CEC? — Amazon Signage Stick
Why is my connected TV not turning off on schedule? — Amazon Signage Stick
Why is my connected TV not turning off on schedule? — Amazon Signage Stick
What is HDMI-CEC and how do I enable it? — Amazon Signage Stick
What is HDMI-CEC and how do I enable it? — Amazon Signage Stick
WiFi Network Change (Batch Wi-Fi Change)
WiFi Network Change (Batch Wi-Fi Change)
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
What versions of iOS or Android does the Amazon Signage Mobile App support?
What versions of iOS or Android does the Amazon Signage Mobile App support?
What display resolutions are supported regarding EDID? — Amazon Signage Stick
What display resolutions are supported regarding EDID? — Amazon Signage Stick
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
Why does the app sometimes show a Signage device as offline even though I know it’s online, or vice versa?
Why does the app sometimes show a Signage device as offline even though I know it’s online, or vice versa?
Why is my content missing from the screen or not showing up correctly?
Why is my content missing from the screen or not showing up correctly?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage device?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage device?
What network security types are supported with Amazon Signage?
What network security types are supported with Amazon Signage?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
Why aren't my Signage Stick(s) being discovered during a scan?
Why aren't my Signage Stick(s) being discovered during a scan?
Orientation changes with the Signage Stick
Orientation changes with the Signage Stick
Pairing the physical remote to manage the Signage Stick after you set up the Stick using the app
Pairing the physical remote to manage the Signage Stick after you set up the Stick using the app
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should I do?
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should I do?
My Stick won't start up/the Amazon logo is stuck on the screen. What should I do?
My Stick won't start up/the Amazon logo is stuck on the screen. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
Removing a user from the company/organization
Removing a user from the company/organization
My physical remote doesn't work/the screen displays "Pairing failed." What should I do? — Amazon Signage Stick
My physical remote doesn't work/the screen displays "Pairing failed." What should I do? — Amazon Signage Stick
When setting up using the mobile app, how can I identify which Stick(s) have been scanned?
When setting up using the mobile app, how can I identify which Stick(s) have been scanned?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
Other options to resolve login issues
Other options to resolve login issues
Resolving a login error when trying to log in to the Signage Manager Portal
Resolving a login error when trying to log in to the Signage Manager Portal
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Steps to transfer the Admin role
Steps to transfer the Admin role
Steps to log out of my current user
Steps to log out of my current user
Updating the app without a factory reset
Updating the app without a factory reset
Preventing the CMS app from interfering with the settings menu
Preventing the CMS app from interfering with the settings menu
Restarting a Signage Stick
Restarting a Signage Stick
Viewing the online/offline status of a Signage Stick
Viewing the online/offline status of a Signage Stick
Physical Remote and Portal Setup
Physical Remote and Portal Setup
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Mobile App Setup
Mobile App Setup
Latest features, improvements, and fixes for the Amazon Signage Stick
Latest features, improvements, and fixes for the Amazon Signage Stick
List of official CMS Providers
List of official CMS Providers
Learn more
Learn more
How do you handle or store customer data?
How do you handle or store customer data?
I reset my Signage device, but I can still see it in the mobile app. How do I remove it from the mobile app?
I reset my Signage device, but I can still see it in the mobile app. How do I remove it from the mobile app?
Is it possible to obtain a list of all domain names or IP addresses that the Signage device connects to?
Is it possible to obtain a list of all domain names or IP addresses that the Signage device connects to?
Is it possible for the Signage device to work in the event of network failure? Does it have internal memory for this?
Is it possible for the Signage device to work in the event of network failure? Does it have internal memory for this?
If I set up Signage devices with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
If I set up Signage devices with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
Instructions on resolving the issue of accidentally deleting a location
Instructions on resolving the issue of accidentally deleting a location
Instructions to move/remove a Signage Stick from a location
Instructions to move/remove a Signage Stick from a location
Instructions to display all Signage Sticks in a location
Instructions to display all Signage Sticks in a location
Instructions to delete, rename, or create a location in the mobile app
Instructions to delete, rename, or create a location in the mobile app
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Instructions on removing a Signage Stick from the Signage Manager Portal
Instructions on removing a Signage Stick from the Signage Manager Portal
Instructions on renaming a Signage Stick
Instructions on renaming a Signage Stick
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to the message “Signage Stick is bind other OG”
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to the message “Signage Stick is bind other OG”
Instructions on resolving unresponsive remote during set up
Instructions on resolving unresponsive remote during set up
Instructions on setting up the Stick if you are stuck on the Press Play to Start screen
Instructions on setting up the Stick if you are stuck on the Press Play to Start screen
Instructions on connecting the Stick to the Wi-Fi network
Instructions on connecting the Stick to the Wi-Fi network
How to use the mobile and physical remote for a Signage Stick?
How to use the mobile and physical remote for a Signage Stick?
How do I add a Remote
How do I add a Remote
How do you capture logs?
How do you capture logs?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which device goes with which entry in the table.
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which device goes with which entry in the table.
Does Amazon Signage Stick support HDCP?
Does Amazon Signage Stick support HDCP?
How do I get the build version of my Amazon Signage Stick?
How do I get the build version of my Amazon Signage Stick?
How do I log in to the Signage Manager Portal?
How do I log in to the Signage Manager Portal?
How do I leave a company/organization?
How do I leave a company/organization?
How do I rename my company/organization?
How do I rename my company/organization?
How do I remotely restart/reset my device in the mobile app if my virtual remote is displaying a “Not connected” message?
How do I remotely restart/reset my device in the mobile app if my virtual remote is displaying a “Not connected” message?
How do I change the CMS of a Signage device?
How do I change the CMS of a Signage device?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage device's Remote Control settings menu?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage device's Remote Control settings menu?
How do I get the MAC address of the Signage device, so I can connect it to the network via MAB?
How do I get the MAC address of the Signage device, so I can connect it to the network via MAB?
How can I optimize my Signage device's network performance?
How can I optimize my Signage device's network performance?
How do I change the Wi-Fi network of a Signage device?
How do I change the Wi-Fi network of a Signage device?
How do I set up a Stick with an open Wi-Fi network?
How do I set up a Stick with an open Wi-Fi network?
Creating a new profile without adding a new Stick
Creating a new profile without adding a new Stick
Deleting or editing a profile in the mobile app
Deleting or editing a profile in the mobile app
Displaying content in portrait mode
Displaying content in portrait mode
Factory resetting a Signage Stick
Factory resetting a Signage Stick
Filtering Signage Sticks by status
Filtering Signage Sticks by status
Contents inside the Box
Contents inside the Box
Can a user be added to multiple companies/organizations?
Can a user be added to multiple companies/organizations?
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
Can I use the mobile app and a physical remote with the same Signage Stick?
Can I use the mobile app and a physical remote with the same Signage Stick?
Can I connect to a Wi-Fi network with a hidden SSID?
Can I connect to a Wi-Fi network with a hidden SSID?
After I connect my Signage Stick to a screen, why does the mobile app show my Signage Stick as online when the screen still shows "installing"?
After I connect my Signage Stick to a screen, why does the mobile app show my Signage Stick as online when the screen still shows "installing"?
Can I set up multiple Signage devices with different Wi-Fi credentials/CMS preferences at the same time on the Mobile App?
Can I set up multiple Signage devices with different Wi-Fi credentials/CMS preferences at the same time on the Mobile App?
Adding a new user to a company/organization
Adding a new user to a company/organization
Amazon Account Creation
Amazon Account Creation
No items found.
Overview
Amazon Signage Stick
Profiles & Locations
Product Update
Troubleshooting Setup
Device Management
Wi-Fi & Network
CMS Support
Accounts & Users
Glossary
FAQ
Setting up a Stick when stuck on the "Press Play to Start" screen
Setting up a Stick when stuck on the "Press Play to Start" screen
Sticks were found during scanning but mobile app setup failed to complete
Sticks were found during scanning but mobile app setup failed to complete
How can I identify which Stick(s) have been scanned?
How can I identify which Stick(s) have been scanned?
Why aren't my Signage Sticks being discovered during a scan?
Why aren't my Signage Sticks being discovered during a scan?
Setting up a Stick with an open Wi-Fi network
Setting up a Stick with an open Wi-Fi network
How do I pair a remote to a configured Stick without using the mobile app?
How do I pair a remote to a configured Stick without using the mobile app?
Can I control volume or mute over HDMI-CEC? — Amazon Signage Stick
Can I control volume or mute over HDMI-CEC? — Amazon Signage Stick
Why is my connected TV not turning off on schedule? — Amazon Signage Stick
Why is my connected TV not turning off on schedule? — Amazon Signage Stick
What is HDMI-CEC and how do I enable it? — Amazon Signage Stick
What is HDMI-CEC and how do I enable it? — Amazon Signage Stick
WiFi Network Change (Batch Wi-Fi Change)
WiFi Network Change (Batch Wi-Fi Change)
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
What versions of iOS or Android does the Amazon Signage Mobile App support?
What versions of iOS or Android does the Amazon Signage Mobile App support?
What display resolutions are supported regarding EDID? — Amazon Signage Stick
What display resolutions are supported regarding EDID? — Amazon Signage Stick
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
Why does the app sometimes show a Signage device as offline even though I know it’s online, or vice versa?
Why does the app sometimes show a Signage device as offline even though I know it’s online, or vice versa?
Why is my content missing from the screen or not showing up correctly?
Why is my content missing from the screen or not showing up correctly?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage device?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage device?
What network security types are supported with Amazon Signage?
What network security types are supported with Amazon Signage?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
Why aren't my Signage Stick(s) being discovered during a scan?
Why aren't my Signage Stick(s) being discovered during a scan?
Orientation changes with the Signage Stick
Orientation changes with the Signage Stick
Pairing the physical remote to manage the Signage Stick after you set up the Stick using the app
Pairing the physical remote to manage the Signage Stick after you set up the Stick using the app
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should I do?
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should I do?
My Stick won't start up/the Amazon logo is stuck on the screen. What should I do?
My Stick won't start up/the Amazon logo is stuck on the screen. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
Removing a user from the company/organization
Removing a user from the company/organization
My physical remote doesn't work/the screen displays "Pairing failed." What should I do? — Amazon Signage Stick
My physical remote doesn't work/the screen displays "Pairing failed." What should I do? — Amazon Signage Stick
When setting up using the mobile app, how can I identify which Stick(s) have been scanned?
When setting up using the mobile app, how can I identify which Stick(s) have been scanned?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
Other options to resolve login issues
Other options to resolve login issues
Resolving a login error when trying to log in to the Signage Manager Portal
Resolving a login error when trying to log in to the Signage Manager Portal
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Steps to transfer the Admin role
Steps to transfer the Admin role
Steps to log out of my current user
Steps to log out of my current user
Updating the app without a factory reset
Updating the app without a factory reset
Preventing the CMS app from interfering with the settings menu
Preventing the CMS app from interfering with the settings menu
Restarting a Signage Stick
Restarting a Signage Stick
Viewing the online/offline status of a Signage Stick
Viewing the online/offline status of a Signage Stick
Physical Remote and Portal Setup
Physical Remote and Portal Setup
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Mobile App Setup
Mobile App Setup
Latest features, improvements, and fixes for the Amazon Signage Stick
Latest features, improvements, and fixes for the Amazon Signage Stick
List of official CMS Providers
List of official CMS Providers
Learn more
Learn more
How do you handle or store customer data?
How do you handle or store customer data?
I reset my Signage device, but I can still see it in the mobile app. How do I remove it from the mobile app?
I reset my Signage device, but I can still see it in the mobile app. How do I remove it from the mobile app?
Is it possible to obtain a list of all domain names or IP addresses that the Signage device connects to?
Is it possible to obtain a list of all domain names or IP addresses that the Signage device connects to?
Is it possible for the Signage device to work in the event of network failure? Does it have internal memory for this?
Is it possible for the Signage device to work in the event of network failure? Does it have internal memory for this?
If I set up Signage devices with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
If I set up Signage devices with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
Instructions on resolving the issue of accidentally deleting a location
Instructions on resolving the issue of accidentally deleting a location
Instructions to move/remove a Signage Stick from a location
Instructions to move/remove a Signage Stick from a location
Instructions to display all Signage Sticks in a location
Instructions to display all Signage Sticks in a location
Instructions to delete, rename, or create a location in the mobile app
Instructions to delete, rename, or create a location in the mobile app
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Instructions on removing a Signage Stick from the Signage Manager Portal
Instructions on removing a Signage Stick from the Signage Manager Portal
Instructions on renaming a Signage Stick
Instructions on renaming a Signage Stick
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to the message “Signage Stick is bind other OG”
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to the message “Signage Stick is bind other OG”
Instructions on resolving unresponsive remote during set up
Instructions on resolving unresponsive remote during set up
Instructions on setting up the Stick if you are stuck on the Press Play to Start screen
Instructions on setting up the Stick if you are stuck on the Press Play to Start screen
Instructions on connecting the Stick to the Wi-Fi network
Instructions on connecting the Stick to the Wi-Fi network
How to use the mobile and physical remote for a Signage Stick?
How to use the mobile and physical remote for a Signage Stick?
How do I add a Remote
How do I add a Remote
How do you capture logs?
How do you capture logs?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which device goes with which entry in the table.
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which device goes with which entry in the table.
Does Amazon Signage Stick support HDCP?
Does Amazon Signage Stick support HDCP?
How do I get the build version of my Amazon Signage Stick?
How do I get the build version of my Amazon Signage Stick?
How do I log in to the Signage Manager Portal?
How do I log in to the Signage Manager Portal?
How do I leave a company/organization?
How do I leave a company/organization?
How do I rename my company/organization?
How do I rename my company/organization?
How do I remotely restart/reset my device in the mobile app if my virtual remote is displaying a “Not connected” message?
How do I remotely restart/reset my device in the mobile app if my virtual remote is displaying a “Not connected” message?
How do I change the CMS of a Signage device?
How do I change the CMS of a Signage device?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage device's Remote Control settings menu?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage device's Remote Control settings menu?
How do I get the MAC address of the Signage device, so I can connect it to the network via MAB?
How do I get the MAC address of the Signage device, so I can connect it to the network via MAB?
How can I optimize my Signage device's network performance?
How can I optimize my Signage device's network performance?
How do I change the Wi-Fi network of a Signage device?
How do I change the Wi-Fi network of a Signage device?
How do I set up a Stick with an open Wi-Fi network?
How do I set up a Stick with an open Wi-Fi network?
Creating a new profile without adding a new Stick
Creating a new profile without adding a new Stick
Deleting or editing a profile in the mobile app
Deleting or editing a profile in the mobile app
Displaying content in portrait mode
Displaying content in portrait mode
Factory resetting a Signage Stick
Factory resetting a Signage Stick
Filtering Signage Sticks by status
Filtering Signage Sticks by status
Contents inside the Box
Contents inside the Box
Can a user be added to multiple companies/organizations?
Can a user be added to multiple companies/organizations?
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
Can I use the mobile app and a physical remote with the same Signage Stick?
Can I use the mobile app and a physical remote with the same Signage Stick?
Can I connect to a Wi-Fi network with a hidden SSID?
Can I connect to a Wi-Fi network with a hidden SSID?
After I connect my Signage Stick to a screen, why does the mobile app show my Signage Stick as online when the screen still shows "installing"?
After I connect my Signage Stick to a screen, why does the mobile app show my Signage Stick as online when the screen still shows "installing"?
Can I set up multiple Signage devices with different Wi-Fi credentials/CMS preferences at the same time on the Mobile App?
Can I set up multiple Signage devices with different Wi-Fi credentials/CMS preferences at the same time on the Mobile App?
Adding a new user to a company/organization
Adding a new user to a company/organization
Amazon Account Creation
Amazon Account Creation
No items found.

Support for Amazon Signage

Reach out to Amazon Signage Support by emailing: signage-support@amazon.com for any questions or issues

Browse Topics

Amazon Signage Stick

Get started with installation and configuration for the Amazon Signage Stick.

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Profiles & Locations

Understanding the Amazon Signage Mobile App’s locations and profiles.

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Product Update

Latest features, improvements, and fixes for Amazon Signage devices.

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Troubleshooting Setup

Troubleshoot initial Amazon Signage device setup and activation.

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Device Management

Monitor and control your Amazon Signage devices.

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Wi-Fi & Network

Answers to common networking questions for Amazon Signage devices.

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CMS Support

Help for using Content Management Software with Amazon Signage devices.

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Accounts & Users

Add, manage, or remove users and organizations through your Amazon Signage Manager account.

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Glossary

Definitions of key terms used in installation and management.

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FAQ

Answers to common questions about Amazon Signage devices.

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Quick Actions

Setting up a Stick when stuck on the "Press Play to Start" screen

Sticks were found during scanning but mobile app setup failed to complete

How can I identify which Stick(s) have been scanned?

Why aren't my Signage Sticks being discovered during a scan?