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Email Support Hours:
Monday to Friday 9AM to 5PM PST
Is your remote unresponsive during setup?
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If you see the following image during setup and your remote isn't connecting, try one of these two troubleshooting tips to quickly get you back on track:

- Press and hold the Home button for at least 10 seconds until the LED rapidly flashes amber.
- Press and hold the Back button and Fast Forward button at the same time for at least 3 seconds.
After completing one of these steps, press the Play button to advance to the language selection screen.