Latest features, improvements, and fixes for the Amazon Signage Stick
Latest features, improvements, and fixes for the Amazon Signage Stick
List of official CMS Providers
List of official CMS Providers
Learn more
Learn more
How do you capture logs?
How do you capture logs?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which stick goes with which entry in the table.
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which stick goes with which entry in the table.
Does Amazon Signage Stick support HDCP?
Does Amazon Signage Stick support HDCP?
How do I get the build version of my Amazon Signage Stick?
How do I get the build version of my Amazon Signage Stick?
How do you handle or store customer data?
How do you handle or store customer data?
How do I log in to the Signage Manager Portal?
How do I log in to the Signage Manager Portal?
What versions of iOS or Android does the Amazon Signage Mobile App support?
What versions of iOS or Android does the Amazon Signage Mobile App support?
Can a user be added to multiple companies/organizations?
Can a user be added to multiple companies/organizations?
How do I leave a company/organization?
How do I leave a company/organization?
How do I rename my company/organization?
How do I rename my company/organization?
What display resolutions are supported regarding EDID?
What display resolutions are supported regarding EDID?
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
Why does the app sometimes show a Signage Stick as offline even though I know it’s online, or vice versa?
Why does the app sometimes show a Signage Stick as offline even though I know it’s online, or vice versa?
How do I remotely restart/reset my Stick in the mobile app if my virtual remote is displaying a “Not connected” message?
How do I remotely restart/reset my Stick in the mobile app if my virtual remote is displaying a “Not connected” message?
I reset my Signage Stick, but I can still see it in the mobile app. How do I remove it from the mobile app?
I reset my Signage Stick, but I can still see it in the mobile app. How do I remove it from the mobile app?
Why is my content missing from the screen or not showing up correctly?
Why is my content missing from the screen or not showing up correctly?
My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?
My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
How do I change the CMS of a Signage Stick?
How do I change the CMS of a Signage Stick?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage stick?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage stick?
Can I use the mobile app and a physical remote with the same Signage Stick?
Can I use the mobile app and a physical remote with the same Signage Stick?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage Stick’s Remote Control settings menu?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage Stick’s Remote Control settings menu?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
What network security types are supported with Amazon Signage?
What network security types are supported with Amazon Signage?
Is it possible to obtain a list of all domain names or IP addresses that the signage stick connects to? We’ve encountered an issue on our network, where it appears that the network is blocking the signage stick.
Is it possible to obtain a list of all domain names or IP addresses that the signage stick connects to? We’ve encountered an issue on our network, where it appears that the network is blocking the signage stick.
Can Signage Stick connect to a Wi-Fi network with hidden SSID during setup?
Can Signage Stick connect to a Wi-Fi network with hidden SSID during setup?
Removing a user from the company/organization
Removing a user from the company/organization
How do I get the MAC address of the Signage Stick, so I can connect it to the network via MAB?
How do I get the MAC address of the Signage Stick, so I can connect it to the network via MAB?
How can I optimize my Signage Stick's network performance?
How can I optimize my Signage Stick's network performance?
How do I change the Wi-Fi network of a Signage Stick?
How do I change the Wi-Fi network of a Signage Stick?
Is it possible for the signage stick to work in the event of network failure? Does it have internal memory for this?
Is it possible for the signage stick to work in the event of network failure? Does it have internal memory for this?
How do I set up a Stick with an open Wi-Fi network?
How do I set up a Stick with an open Wi-Fi network?
My physical remote doesn't work/the screen displays "Pairing failed." What should I do?
My physical remote doesn't work/the screen displays "Pairing failed." What should I do?
When setting up using the mobile app, how can I identify which stick(s) have been scanned?
When setting up using the mobile app, how can I identify which stick(s) have been scanned?
If I set up Signage Sticks with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
If I set up Signage Sticks with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
After I connect my Signage Stick to a display, why does the mobile app show my Signage Stick as online when the display still shows “installing”?
After I connect my Signage Stick to a display, why does the mobile app show my Signage Stick as online when the display still shows “installing”?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
Can I set up multiple Signage Sticks with different Wi-Fi credentials/CMS preferences at the same time on the Mobile App?
Can I set up multiple Signage Sticks with different Wi-Fi credentials/CMS preferences at the same time on the Mobile App?
Why aren't my Signage Stick(s) being discovered during a scan?
Why aren't my Signage Stick(s) being discovered during a scan?
Creating a new profile without adding a new Stick
Creating a new profile without adding a new Stick
Deleting or editing a profile in the mobile app
Deleting or editing a profile in the mobile app
Instructions on resolving the issue of accidentally deleting a location
Instructions on resolving the issue of accidentally deleting a location
Instructions to move/remove a Signage Stick from a location
Instructions to move/remove a Signage Stick from a location
Instructions to display all Signage Sticks in a location
Instructions to display all Signage Sticks in a location
Instructions to delete, rename, or create a location in the mobile app
Instructions to delete, rename, or create a location in the mobile app
Other options to resolve login issues
Other options to resolve login issues
Resolving a login error when trying to log in to the Signage Manager Portal
Resolving a login error when trying to log in to the Signage Manager Portal
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Steps to transfer the Admin role
Steps to transfer the Admin role
Steps to log out of my current user
Steps to log out of my current user
Adding a new user to a company/organization
Adding a new user to a company/organization
Amazon Account Creation
Amazon Account Creation
Updating the app without a factory reset
Updating the app without a factory reset
Preventing the CMS app from interfering with the settings menu
Preventing the CMS app from interfering with the settings menu
Orientation changes with the Signage Stick
Orientation changes with the Signage Stick
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Displaying content in portrait mode
Displaying content in portrait mode
Instructions on removing a Signage Stick from the Signage Manager Portal
Instructions on removing a Signage Stick from the Signage Manager Portal
Factory resetting a Signage Stick
Factory resetting a Signage Stick
Restarting a Signage Stick
Restarting a Signage Stick
Instructions on renaming a Signage Stick
Instructions on renaming a Signage Stick
Filtering Signage Sticks by status
Filtering Signage Sticks by status
Viewing the online/offline status of a Signage Stick
Viewing the online/offline status of a Signage Stick
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to message “Signage Stick is bind other OG
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to message “Signage Stick is bind other OG
Physical Remote and Portal Setup
Physical Remote and Portal Setup
Instructions on resolving unresponsive remote during set up
Instructions on resolving unresponsive remote during set up
Instructions on setting up the Stick if no QR code appears
Instructions on setting up the Stick if no QR code appears
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Instructions on connecting the Stick to the Wi-Fi network
Instructions on connecting the Stick to the Wi-Fi network
How to use the mobile and physical remote for a Signage Stick?
How to use the mobile and physical remote for a Signage Stick?
Mobile App Setup
Mobile App Setup
Contents inside the Box
Contents inside the Box
No items found.
Overview
Getting Started
Troubleshooting Setup
Device Management
Wi-Fi & Network
CMS Support
Accounts & Users
Profiles & Locations
FAQ
Glossary
Product Update
Latest features, improvements, and fixes for the Amazon Signage Stick
Latest features, improvements, and fixes for the Amazon Signage Stick
List of official CMS Providers
List of official CMS Providers
Learn more
Learn more
How do you capture logs?
How do you capture logs?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which stick goes with which entry in the table.
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which stick goes with which entry in the table.
Does Amazon Signage Stick support HDCP?
Does Amazon Signage Stick support HDCP?
How do I get the build version of my Amazon Signage Stick?
How do I get the build version of my Amazon Signage Stick?
How do you handle or store customer data?
How do you handle or store customer data?
How do I log in to the Signage Manager Portal?
How do I log in to the Signage Manager Portal?
What versions of iOS or Android does the Amazon Signage Mobile App support?
What versions of iOS or Android does the Amazon Signage Mobile App support?
Can a user be added to multiple companies/organizations?
Can a user be added to multiple companies/organizations?
How do I leave a company/organization?
How do I leave a company/organization?
How do I rename my company/organization?
How do I rename my company/organization?
What display resolutions are supported regarding EDID?
What display resolutions are supported regarding EDID?
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
Why does the app sometimes show a Signage Stick as offline even though I know it’s online, or vice versa?
Why does the app sometimes show a Signage Stick as offline even though I know it’s online, or vice versa?
How do I remotely restart/reset my Stick in the mobile app if my virtual remote is displaying a “Not connected” message?
How do I remotely restart/reset my Stick in the mobile app if my virtual remote is displaying a “Not connected” message?
I reset my Signage Stick, but I can still see it in the mobile app. How do I remove it from the mobile app?
I reset my Signage Stick, but I can still see it in the mobile app. How do I remove it from the mobile app?
Why is my content missing from the screen or not showing up correctly?
Why is my content missing from the screen or not showing up correctly?
My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?
My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
My Stick keeps powering off unexpectedly. What should I do?
How do I change the CMS of a Signage Stick?
How do I change the CMS of a Signage Stick?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage stick?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage stick?
Can I use the mobile app and a physical remote with the same Signage Stick?
Can I use the mobile app and a physical remote with the same Signage Stick?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage Stick’s Remote Control settings menu?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage Stick’s Remote Control settings menu?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
We are seeing issues with our Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
What network security types are supported with Amazon Signage?
What network security types are supported with Amazon Signage?
Is it possible to obtain a list of all domain names or IP addresses that the signage stick connects to? We’ve encountered an issue on our network, where it appears that the network is blocking the signage stick.
Is it possible to obtain a list of all domain names or IP addresses that the signage stick connects to? We’ve encountered an issue on our network, where it appears that the network is blocking the signage stick.
Can Signage Stick connect to a Wi-Fi network with hidden SSID during setup?
Can Signage Stick connect to a Wi-Fi network with hidden SSID during setup?
Removing a user from the company/organization
Removing a user from the company/organization
How do I get the MAC address of the Signage Stick, so I can connect it to the network via MAB?
How do I get the MAC address of the Signage Stick, so I can connect it to the network via MAB?
How can I optimize my Signage Stick's network performance?
How can I optimize my Signage Stick's network performance?
How do I change the Wi-Fi network of a Signage Stick?
How do I change the Wi-Fi network of a Signage Stick?
Is it possible for the signage stick to work in the event of network failure? Does it have internal memory for this?
Is it possible for the signage stick to work in the event of network failure? Does it have internal memory for this?
How do I set up a Stick with an open Wi-Fi network?
How do I set up a Stick with an open Wi-Fi network?
My physical remote doesn't work/the screen displays "Pairing failed." What should I do?
My physical remote doesn't work/the screen displays "Pairing failed." What should I do?
When setting up using the mobile app, how can I identify which stick(s) have been scanned?
When setting up using the mobile app, how can I identify which stick(s) have been scanned?
If I set up Signage Sticks with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
If I set up Signage Sticks with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
What if I paired the physical remote first and switched to the mobile app to complete setting up my Signage Stick?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?
After I connect my Signage Stick to a display, why does the mobile app show my Signage Stick as online when the display still shows “installing”?
After I connect my Signage Stick to a display, why does the mobile app show my Signage Stick as online when the display still shows “installing”?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
Can I set up multiple Signage Sticks with different Wi-Fi credentials/CMS preferences at the same time on the Mobile App?
Can I set up multiple Signage Sticks with different Wi-Fi credentials/CMS preferences at the same time on the Mobile App?
Why aren't my Signage Stick(s) being discovered during a scan?
Why aren't my Signage Stick(s) being discovered during a scan?
Creating a new profile without adding a new Stick
Creating a new profile without adding a new Stick
Deleting or editing a profile in the mobile app
Deleting or editing a profile in the mobile app
Instructions on resolving the issue of accidentally deleting a location
Instructions on resolving the issue of accidentally deleting a location
Instructions to move/remove a Signage Stick from a location
Instructions to move/remove a Signage Stick from a location
Instructions to display all Signage Sticks in a location
Instructions to display all Signage Sticks in a location
Instructions to delete, rename, or create a location in the mobile app
Instructions to delete, rename, or create a location in the mobile app
Other options to resolve login issues
Other options to resolve login issues
Resolving a login error when trying to log in to the Signage Manager Portal
Resolving a login error when trying to log in to the Signage Manager Portal
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Not able to pair Signage Stick with Signage Manager, due to message “Device is registered to a different user and must be unregistered by that user first.”
Steps to transfer the Admin role
Steps to transfer the Admin role
Steps to log out of my current user
Steps to log out of my current user
Adding a new user to a company/organization
Adding a new user to a company/organization
Amazon Account Creation
Amazon Account Creation
Updating the app without a factory reset
Updating the app without a factory reset
Preventing the CMS app from interfering with the settings menu
Preventing the CMS app from interfering with the settings menu
Orientation changes with the Signage Stick
Orientation changes with the Signage Stick
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Learn more
Displaying content in portrait mode
Displaying content in portrait mode
Instructions on removing a Signage Stick from the Signage Manager Portal
Instructions on removing a Signage Stick from the Signage Manager Portal
Factory resetting a Signage Stick
Factory resetting a Signage Stick
Restarting a Signage Stick
Restarting a Signage Stick
Instructions on renaming a Signage Stick
Instructions on renaming a Signage Stick
Filtering Signage Sticks by status
Filtering Signage Sticks by status
Viewing the online/offline status of a Signage Stick
Viewing the online/offline status of a Signage Stick
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to message “Signage Stick is bind other OG
Instructions on resolving the issue of Stick not pairing with the Signage Manager due to message “Signage Stick is bind other OG
Physical Remote and Portal Setup
Physical Remote and Portal Setup
Instructions on resolving unresponsive remote during set up
Instructions on resolving unresponsive remote during set up
Instructions on setting up the Stick if no QR code appears
Instructions on setting up the Stick if no QR code appears
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Steps to resolve if the Signage Stick is randomly dropping connection, having an issue reconnecting, and getting stuck on obtaining an IP address.
Instructions on connecting the Stick to the Wi-Fi network
Instructions on connecting the Stick to the Wi-Fi network
How to use the mobile and physical remote for a Signage Stick?
How to use the mobile and physical remote for a Signage Stick?
Mobile App Setup
Mobile App Setup
Contents inside the Box
Contents inside the Box
No items found.
On this page

Supported Wi-Fi types

Wi-Fi 6E tri-band: 802.11 a/b/g/n/ac/ax (2.4GHz, 5GHz, and 6GHz)

Tri-band support allows for more flexible and robust connectivity options, potentially reducing interference in crowded Wi-Fi environments.

Supported security types

The following 4 security types are supported but only through OOBE. These can’t be selected after a stick has been set up. They can only be selected when going through a Signage Stick set up.

  • Enhanced Open ---  Adds encryption to open networks without requiring a password.
  • WEP (Wired Equivalent Privacy) ---  Old encryption method using static keys (40/104-bit).
  • WPA/WPA2-Personal (PSK) ---  Uses a shared password (“Pre-Shared Key”) for authentication.
  • WPA3-Personal ---  Successor to WPA2 with more secure handshake (SAE – Simultaneous Authentication of Equals).

WPA/EPA2/WPA3-Enterprise is NOT supported at this time.

Troubleshooting network drops

If you are using direct internet connection via an ethernet cable and ethernet adapter, make sure your ethernet adapter is not getting power from a TV or a display USB port. Please use the power cable and adapter that come with Signage Stick to connect your ethernet adapter to main power source. The TV’s USB ports have limited power output, and we highly recommend using the power adapter and cable that come with Signage sticks.

Connecting to the interet via Ethernet cable

To connect your Amazon Signage Stick to the internet using an Ethernet cable, you'll need an Ethernet adapter. Here's what you need to know:

Required hardware:

  • An Ethernet adapter compatible with Fire TV Stick.
  • Examples include adapters with Micro USB to RJ45 Ethernet Network connections.
  • One specific option is the Electop Micro USB to RJ45 Ethernet Network Adapter.

Connection steps:

   1. Plug Amazon Signage Stick into HDMI port in your TV.
   2. Plug the Micro USB end of the adapter into your Signage stick.
   3. Connect an Ethernet cable from your router or network switch to the RJ45 port on the adapter.
   4. Power your adapter on.

Your Amazon Signage Stick should automatically detect the Ethernet connection.

Topics
Supported Wi-Fi types
Supported security types
Troubleshooting network drops
Connecting to the interet via Ethernet cable
Supported Wi-Fi types
Supported security types
Troubleshooting network drops
Connecting to the interet via Ethernet cable
Supported Wi-Fi types
Supported security types
Troubleshooting network drops
Connecting to the interet via Ethernet cable