Where do I find the DSN on my Amazon Signage Display?
Where do I find the DSN on my Amazon Signage Display?
What is the maximum weight the mount needs to supportfor the Amazon Signage Display?
What is the maximum weight the mount needs to supportfor the Amazon Signage Display?
How do I switch the Amazon Signage Display to Ethernet after setup?
How do I switch the Amazon Signage Display to Ethernet after setup?
How much clearance does the Amazon Signage Display need?
How much clearance does the Amazon Signage Display need?
What hardware do I need to wall mount the Amazon Signage Display?
What hardware do I need to wall mount the Amazon Signage Display?
Can I install the Amazon Signage Display outdoors?
Can I install the Amazon Signage Display outdoors?
Can I mount the Amazon Signage Display in portrait orientation?
Can I mount the Amazon Signage Display in portrait orientation?
Pairing a remote to your Amazon Signage Display
Pairing a remote to your Amazon Signage Display
Managing your Amazon Signage Display in the mobile app after setup
Managing your Amazon Signage Display in the mobile app after setup
Assign a location
Assign a location
Set up your organization
Set up your organization
Remote and Portal Setup — enter your registration code
Remote and Portal Setup — enter your registration code
Remote and Portal Setup — select your language and network
Remote and Portal Setup — select your language and network
Mobile App Setup for Amazon Signage Display
Mobile App Setup for Amazon Signage Display
Choose your setup method
Choose your setup method
Power on your Amazon Signage Display and pair your remote
Power on your Amazon Signage Display and pair your remote
Set up your remote
Set up your remote
Using Quick Settings — Display, Sound, and Input
Using Quick Settings — Display, Sound, and Input
Meet your remote
Meet your remote
Mounting your Amazon Signage Display on the wall
Mounting your Amazon Signage Display on the wall
Installing the Amazon Signage Display stand
Installing the Amazon Signage Display stand
Before you begin
Before you begin
Ports on the back of the Amazon Signage Display
Ports on the back of the Amazon Signage Display
Contents inside the Amazon Signage Display box
Contents inside the Amazon Signage Display box
Can I use the mobile app and a physical remote with the same Stick?
Can I use the mobile app and a physical remote with the same Stick?
Setting up a device when stuck on the "Press Play to Start" screen
Setting up a device when stuck on the "Press Play to Start" screen
Cost
Cost
How to access the AI Assistant
How to access the AI Assistant
Who benefits
Who benefits
Current limitations
Current limitations
What the AI Assistant can do
What the AI Assistant can do
What makes it different from generic AI tools
What makes it different from generic AI tools
How it works
How it works
The problem it solves
The problem it solves
What is the Amazon Signage Assistant?
What is the Amazon Signage Assistant?
Pairing a remote WITHOUT the mobile app
Pairing a remote WITHOUT the mobile app
Remotely restart/reset when virtual remote shows "Not connected"
Remotely restart/reset when virtual remote shows "Not connected"
"OTA Required" error when launching the virtual remote
"OTA Required" error when launching the virtual remote
Pairing a physical remote after mobile app setup
Pairing a physical remote after mobile app setup
How to use the virtual remote?
How to use the virtual remote?
What if I paired the physical remote first, then switched to the mobile app to complete setting up my Signage Device?
What if I paired the physical remote first, then switched to the mobile app to complete setting up my Signage Device?
Mobile app shows device as online, but display still shows "installing"
Mobile app shows device as online, but display still shows "installing"
Devices were found during scanning but mobile app setup failed to complete
Devices were found during scanning but mobile app setup failed to complete
How can I identify which device(s) have been scanned?
How can I identify which device(s) have been scanned?
Why aren't my Signage devices being discovered during a scan?
Why aren't my Signage devices being discovered during a scan?
Setting up a device with an open Wi-Fi network
Setting up a device with an open Wi-Fi network
Can I set up multiple Amazon Signage devices with different Wi-Fi / CMS settings at once?
Can I set up multiple Amazon Signage devices with different Wi-Fi / CMS settings at once?
How does the Mobile App setup differ from the Physical Remote + Portal setup?
How does the Mobile App setup differ from the Physical Remote + Portal setup?
Mobile App Setup- Full Walkthrough
Mobile App Setup- Full Walkthrough
Supported iOS and Android versions
Supported iOS and Android versions
What's the Amazon Signage Mobile App?
What's the Amazon Signage Mobile App?
How do I pair a remote to a configured Amazon Signage Stick without using the mobile app?
How do I pair a remote to a configured Amazon Signage Stick without using the mobile app?
Can I control volume or mute over HDMI-CEC? — Amazon Signage Stick
Can I control volume or mute over HDMI-CEC? — Amazon Signage Stick
Why is my connected TV not turning off on schedule? — Amazon Signage Stick
Why is my connected TV not turning off on schedule? — Amazon Signage Stick
What is HDMI-CEC and how do I enable it? — Amazon Signage Stick
What is HDMI-CEC and how do I enable it? — Amazon Signage Stick
How do I add a Remote
How do I add a Remote
Changing the Wi-Fi Network
Changing the Wi-Fi Network
Learn More
Learn More
WiFi Network Change (Batch Wi-Fi Change)
WiFi Network Change (Batch Wi-Fi Change)
Pairing the physical remote to manage the Amazon Signage device after you set up the device using the app
Pairing the physical remote to manage the Amazon Signage device after you set up the device using the app
Latest features, improvements, and fixes for the Amazon Signage Stick
Latest features, improvements, and fixes for the Amazon Signage Stick
List of official CMS Providers
List of official CMS Providers
Learn more
Learn more
How do you capture logs?
How do you capture logs?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which device goes with which entry in the table.
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which device goes with which entry in the table.
Does Amazon Signage Stick support HDCP?
Does Amazon Signage Stick support HDCP?
How do I get the build version of my Amazon Signage Stick?
How do I get the build version of my Amazon Signage Stick?
How do you handle or store customer data?
How do you handle or store customer data?
How do I log in to the Signage Manager Portal?
How do I log in to the Signage Manager Portal?
What versions of iOS or Android does the Amazon Signage Mobile App support?
What versions of iOS or Android does the Amazon Signage Mobile App support?
Can a user be added to multiple companies/organizations?
Can a user be added to multiple companies/organizations?
How do I leave a company/organization?
How do I leave a company/organization?
How do I rename my company/organization?
How do I rename my company/organization?
What display resolutions are supported regarding EDID? — Amazon Signage Stick
What display resolutions are supported regarding EDID? — Amazon Signage Stick
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
Why does the app sometimes show a device as offline even though I know it’s online, or vice versa?
Why does the app sometimes show a device as offline even though I know it’s online, or vice versa?
How do I remotely restart/reset my device in the mobile app if my virtual remote is displaying a “Not connected” message?
How do I remotely restart/reset my device in the mobile app if my virtual remote is displaying a “Not connected” message?
I reset my Amazon Signage device, but I can still see it in the mobile app. How do I remove it from the mobile app?
I reset my Amazon Signage device, but I can still see it in the mobile app. How do I remove it from the mobile app?
Why is my content missing from the screen or not showing up correctly?
Why is my content missing from the screen or not showing up correctly?
My Amazon Signage Stick won't start up/the Amazon logo is stuck on the screen. What should I do?
My Amazon Signage Stick won't start up/the Amazon logo is stuck on the screen. What should I do?
My Amazon Signage Stick keeps powering off unexpectedly. What should I do?
My Amazon Signage Stick keeps powering off unexpectedly. What should I do?
How do I change the CMS of a Amazon Signage device?
How do I change the CMS of a Amazon Signage device?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage device?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage device?
Can I use the mobile app and a physical remote with the same Amazon Signage Stick?
Can I use the mobile app and a physical remote with the same Amazon Signage Stick?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage device's Remote Control settings menu?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage device's Remote Control settings menu?
We are seeing issues with our Amazon Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
We are seeing issues with our Amazon Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
What network security types are supported with Amazon Signage devices?
What network security types are supported with Amazon Signage devices?
Is it possible to obtain a list of all domain names or IP addresses that the Amazon Signage device connects to?
Is it possible to obtain a list of all domain names or IP addresses that the Amazon Signage device connects to?
Can I connect to a Wi-Fi network with a hidden SSID?
Can I connect to a Wi-Fi network with a hidden SSID?
Removing a user from the company/organization
Removing a user from the company/organization
How do I get the MAC address of the Signage device, so I can connect it to the network via MAB?
How do I get the MAC address of the Signage device, so I can connect it to the network via MAB?
How can I optimize my device's network performance?
How can I optimize my device's network performance?
How do I change the Wi-Fi network of a Amazon Signage device?
How do I change the Wi-Fi network of a Amazon Signage device?
Is it possible for the Amazon Signage Signage device to work in the event of network failure? Does it have internal memory for this?
Is it possible for the Amazon Signage Signage device to work in the event of network failure? Does it have internal memory for this?
How do I set up a Amazon Signage Stick with an open Wi-Fi network?
How do I set up a Amazon Signage Stick with an open Wi-Fi network?
My physical remote doesn't work/the screen displays "Pairing failed." What should I do? — Amazon Signage Stick
My physical remote doesn't work/the screen displays "Pairing failed." What should I do? — Amazon Signage Stick
No items found.
Overview
Amazon Signage Display
Amazon Signage Stick
Profiles & Locations
Product Update
Troubleshooting Setup
Device Management
Mobile App
Wi-Fi & Network
CMS Support
Accounts & Users
Glossary
FAQ
Where do I find the DSN on my Amazon Signage Display?
Where do I find the DSN on my Amazon Signage Display?
What is the maximum weight the mount needs to supportfor the Amazon Signage Display?
What is the maximum weight the mount needs to supportfor the Amazon Signage Display?
How do I switch the Amazon Signage Display to Ethernet after setup?
How do I switch the Amazon Signage Display to Ethernet after setup?
How much clearance does the Amazon Signage Display need?
How much clearance does the Amazon Signage Display need?
What hardware do I need to wall mount the Amazon Signage Display?
What hardware do I need to wall mount the Amazon Signage Display?
Can I install the Amazon Signage Display outdoors?
Can I install the Amazon Signage Display outdoors?
Can I mount the Amazon Signage Display in portrait orientation?
Can I mount the Amazon Signage Display in portrait orientation?
Pairing a remote to your Amazon Signage Display
Pairing a remote to your Amazon Signage Display
Managing your Amazon Signage Display in the mobile app after setup
Managing your Amazon Signage Display in the mobile app after setup
Assign a location
Assign a location
Set up your organization
Set up your organization
Remote and Portal Setup — enter your registration code
Remote and Portal Setup — enter your registration code
Remote and Portal Setup — select your language and network
Remote and Portal Setup — select your language and network
Mobile App Setup for Amazon Signage Display
Mobile App Setup for Amazon Signage Display
Choose your setup method
Choose your setup method
Power on your Amazon Signage Display and pair your remote
Power on your Amazon Signage Display and pair your remote
Set up your remote
Set up your remote
Using Quick Settings — Display, Sound, and Input
Using Quick Settings — Display, Sound, and Input
Meet your remote
Meet your remote
Mounting your Amazon Signage Display on the wall
Mounting your Amazon Signage Display on the wall
Installing the Amazon Signage Display stand
Installing the Amazon Signage Display stand
Before you begin
Before you begin
Ports on the back of the Amazon Signage Display
Ports on the back of the Amazon Signage Display
Contents inside the Amazon Signage Display box
Contents inside the Amazon Signage Display box
Can I use the mobile app and a physical remote with the same Stick?
Can I use the mobile app and a physical remote with the same Stick?
Setting up a device when stuck on the "Press Play to Start" screen
Setting up a device when stuck on the "Press Play to Start" screen
Cost
Cost
How to access the AI Assistant
How to access the AI Assistant
Who benefits
Who benefits
Current limitations
Current limitations
What the AI Assistant can do
What the AI Assistant can do
What makes it different from generic AI tools
What makes it different from generic AI tools
How it works
How it works
The problem it solves
The problem it solves
What is the Amazon Signage Assistant?
What is the Amazon Signage Assistant?
Pairing a remote WITHOUT the mobile app
Pairing a remote WITHOUT the mobile app
Remotely restart/reset when virtual remote shows "Not connected"
Remotely restart/reset when virtual remote shows "Not connected"
"OTA Required" error when launching the virtual remote
"OTA Required" error when launching the virtual remote
Pairing a physical remote after mobile app setup
Pairing a physical remote after mobile app setup
How to use the virtual remote?
How to use the virtual remote?
What if I paired the physical remote first, then switched to the mobile app to complete setting up my Signage Device?
What if I paired the physical remote first, then switched to the mobile app to complete setting up my Signage Device?
Mobile app shows device as online, but display still shows "installing"
Mobile app shows device as online, but display still shows "installing"
Devices were found during scanning but mobile app setup failed to complete
Devices were found during scanning but mobile app setup failed to complete
How can I identify which device(s) have been scanned?
How can I identify which device(s) have been scanned?
Why aren't my Signage devices being discovered during a scan?
Why aren't my Signage devices being discovered during a scan?
Setting up a device with an open Wi-Fi network
Setting up a device with an open Wi-Fi network
Can I set up multiple Amazon Signage devices with different Wi-Fi / CMS settings at once?
Can I set up multiple Amazon Signage devices with different Wi-Fi / CMS settings at once?
How does the Mobile App setup differ from the Physical Remote + Portal setup?
How does the Mobile App setup differ from the Physical Remote + Portal setup?
Mobile App Setup- Full Walkthrough
Mobile App Setup- Full Walkthrough
Supported iOS and Android versions
Supported iOS and Android versions
What's the Amazon Signage Mobile App?
What's the Amazon Signage Mobile App?
How do I pair a remote to a configured Amazon Signage Stick without using the mobile app?
How do I pair a remote to a configured Amazon Signage Stick without using the mobile app?
Can I control volume or mute over HDMI-CEC? — Amazon Signage Stick
Can I control volume or mute over HDMI-CEC? — Amazon Signage Stick
Why is my connected TV not turning off on schedule? — Amazon Signage Stick
Why is my connected TV not turning off on schedule? — Amazon Signage Stick
What is HDMI-CEC and how do I enable it? — Amazon Signage Stick
What is HDMI-CEC and how do I enable it? — Amazon Signage Stick
How do I add a Remote
How do I add a Remote
Changing the Wi-Fi Network
Changing the Wi-Fi Network
Learn More
Learn More
WiFi Network Change (Batch Wi-Fi Change)
WiFi Network Change (Batch Wi-Fi Change)
Pairing the physical remote to manage the Amazon Signage device after you set up the device using the app
Pairing the physical remote to manage the Amazon Signage device after you set up the device using the app
Latest features, improvements, and fixes for the Amazon Signage Stick
Latest features, improvements, and fixes for the Amazon Signage Stick
List of official CMS Providers
List of official CMS Providers
Learn more
Learn more
How do you capture logs?
How do you capture logs?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
How do I get the DSN (Device Serial Number) of my Amazon Signage Stick?
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon”. What should i do?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
Why doesn’t the “Login with Amazon” button work on the Amazon Signage Console?
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which device goes with which entry in the table.
How do I make the registration table on Amazon Signage portal easier to use? I can’t identify which device goes with which entry in the table.
Does Amazon Signage Stick support HDCP?
Does Amazon Signage Stick support HDCP?
How do I get the build version of my Amazon Signage Stick?
How do I get the build version of my Amazon Signage Stick?
How do you handle or store customer data?
How do you handle or store customer data?
How do I log in to the Signage Manager Portal?
How do I log in to the Signage Manager Portal?
What versions of iOS or Android does the Amazon Signage Mobile App support?
What versions of iOS or Android does the Amazon Signage Mobile App support?
Can a user be added to multiple companies/organizations?
Can a user be added to multiple companies/organizations?
How do I leave a company/organization?
How do I leave a company/organization?
How do I rename my company/organization?
How do I rename my company/organization?
What display resolutions are supported regarding EDID? — Amazon Signage Stick
What display resolutions are supported regarding EDID? — Amazon Signage Stick
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?
Why does the app sometimes show a device as offline even though I know it’s online, or vice versa?
Why does the app sometimes show a device as offline even though I know it’s online, or vice versa?
How do I remotely restart/reset my device in the mobile app if my virtual remote is displaying a “Not connected” message?
How do I remotely restart/reset my device in the mobile app if my virtual remote is displaying a “Not connected” message?
I reset my Amazon Signage device, but I can still see it in the mobile app. How do I remove it from the mobile app?
I reset my Amazon Signage device, but I can still see it in the mobile app. How do I remove it from the mobile app?
Why is my content missing from the screen or not showing up correctly?
Why is my content missing from the screen or not showing up correctly?
My Amazon Signage Stick won't start up/the Amazon logo is stuck on the screen. What should I do?
My Amazon Signage Stick won't start up/the Amazon logo is stuck on the screen. What should I do?
My Amazon Signage Stick keeps powering off unexpectedly. What should I do?
My Amazon Signage Stick keeps powering off unexpectedly. What should I do?
How do I change the CMS of a Amazon Signage device?
How do I change the CMS of a Amazon Signage device?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage device?
Why am I seeing the message "This device belongs to another organization. Please recheck." when I try to set up my Amazon Signage device?
Can I use the mobile app and a physical remote with the same Amazon Signage Stick?
Can I use the mobile app and a physical remote with the same Amazon Signage Stick?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage device's Remote Control settings menu?
How can I prevent my Content Management System (CMS) app from interfering with the Amazon Signage device's Remote Control settings menu?
We are seeing issues with our Amazon Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
We are seeing issues with our Amazon Signage Sticks and their ability to connect to our network. Currently they are randomly dropping connection then having an issue reconnecting and getting stuck on obtaining an IP address. How do we resolve this?
What network security types are supported with Amazon Signage devices?
What network security types are supported with Amazon Signage devices?
Is it possible to obtain a list of all domain names or IP addresses that the Amazon Signage device connects to?
Is it possible to obtain a list of all domain names or IP addresses that the Amazon Signage device connects to?
Can I connect to a Wi-Fi network with a hidden SSID?
Can I connect to a Wi-Fi network with a hidden SSID?
Removing a user from the company/organization
Removing a user from the company/organization
How do I get the MAC address of the Signage device, so I can connect it to the network via MAB?
How do I get the MAC address of the Signage device, so I can connect it to the network via MAB?
How can I optimize my device's network performance?
How can I optimize my device's network performance?
How do I change the Wi-Fi network of a Amazon Signage device?
How do I change the Wi-Fi network of a Amazon Signage device?
Is it possible for the Amazon Signage Signage device to work in the event of network failure? Does it have internal memory for this?
Is it possible for the Amazon Signage Signage device to work in the event of network failure? Does it have internal memory for this?
How do I set up a Amazon Signage Stick with an open Wi-Fi network?
How do I set up a Amazon Signage Stick with an open Wi-Fi network?
My physical remote doesn't work/the screen displays "Pairing failed." What should I do? — Amazon Signage Stick
My physical remote doesn't work/the screen displays "Pairing failed." What should I do? — Amazon Signage Stick
No items found.

Support for Amazon Signage

Reach out to Amazon Signage Support by emailing: signage-support@amazon.com for any questions or issues

Browse Topics

Amazon Signage Display

Get started with installation and configuration for the Amazon Signage Display.

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Amazon Signage Stick

Get started with installation and configuration for the Amazon Signage Stick.

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Profiles & Locations

Understanding the Amazon Signage Mobile App’s locations and profiles.

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Product Update

Latest features, improvements, and fixes for Amazon Signage devices.

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Troubleshooting Setup

Troubleshoot initial Amazon Signage device setup and activation.

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Device Management

Monitor and control your Amazon Signage devices.

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Mobile App

The Amazon Signage Mobile App is a free iOS and Android companion app that lets you set up multiple Amazon Signage devices in minutes, then monitor, control, and troubleshoot them remotely.

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Wi-Fi & Network

Answers to common networking questions for Amazon Signage devices.

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CMS Support

Help for using Content Management Software with Amazon Signage devices.

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Accounts & Users

Add, manage, or remove users and organizations through your Amazon Signage Manager account

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Glossary

Definitions of key terms used in installation and management.

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FAQ

Answers to common questions about Amazon Signage devices.

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Quick Actions

Where do I find the DSN on my Amazon Signage Display?

What is the maximum weight the mount needs to supportfor the Amazon Signage Display?

How do I switch the Amazon Signage Display to Ethernet after setup?

How much clearance does the Amazon Signage Display need?