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signage-support@amazon.com

‍Email Support Hours:
Monday to Friday 9AM to 5PM PST

Welcome

Welcome to the Amazon Signage Support Documentation.

Get help setting up and troubleshooting common issues with setup, CMS, management, and more.

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CMS Definition

What is a CMS?

Mobile App Setup

Physical Remote and Portal Setup

Joining Multiple Companies/Organizations

Can a user be added to multiple companies/organizations?

Log Out

How do I log out of my current user?

Leave Company/Organization

How do I leave a company/organization?

Remove User

How do I remove a user from my company/organization?

Add New User

How do I add a new user to my company/organization?

Rename Company/Organization

How do I rename my company/organization?

Accidental Location Deletion

What happens if I accidentally delete a location?

Creating New Profiles

Can you create a new profile without adding a new stick?

Move/Remove Sticks

How do I move/remove a Signage Stick from a location?

Display Sticks in Location

How do I display all Signage Sticks in a location?

Delete/Create/Edit Location

How do I delete, rename, or create a location in the mobile app?

Delete/Edit Profile

How do I delete or edit a profile in the mobile app?

Use Physical Remote After App Setup

After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick?

Virtual Remote Error

When I try launching the virtual remote, I get an "OTA Required" error message. What should I do?

Incorrect App Status

Why does the app sometimes show a Signage Stick as offline even though I know it’s online, or vice versa?

Reset/Remove Remotely

How do I remotely restart/reset my Stick in the mobile app if my virtual remote is displaying a “Not connected” message?

Remove Stick From App

I reset my Signage Stick, but I can still see it in the mobile app. How do I remove it from the mobile app?

Content Error

Why is my content missing from the screen or not showing up correctly?

Stick Start-Up Issues

My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?

Unexpected Power-Off

My Stick keeps powering off unexpectedly. What should I do?

Change CMS

How do I change the CMS of a Signage Stick?

Remove Stick From Portal

How do I remove a Signage Stick from the Signage Manager Portal?

Reset Stick

How do I reset a Signage Stick?

Restart Stick

How do I restart a Signage Stick?

Rename Stick

How do I rename a Signage Stick?

Filter by Status

How do I filter Signage Sticks by status?

View Online Status

How do I view the online/offline status of a Signage Stick?

Wi-Fi Connection Error

I can't connect my Stick to my Wi-Fi network. What should I do?

Physical Remote Error

My physical remote doesn't work/the screen displays "Pairing failed." What should I do?

Using the Remote

How do I use the remote for a Signage Stick?

Change Wi-Fi

How do I change the Wi-Fi network of a Signage Stick?

Setup With Open Wi-Fi

How do I set up a Stick with an open Wi-Fi network?

Inconsistent Status

After I connect my Signage Stick to a display, why does the mobile app show my Signage Stick as online when the display still shows “installing”?

Mobile App Setup Failed

My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?

Multi-Stick Setup

Can I set up multiple Signage Sticks with different Wi-Fi credentials/CMS preferences at the same time on the Mobile App?

Stick Missing During Scan

Why aren't my Signage Stick(s) being discovered during a scan?

Stick Identification

When setting up using the mobile app, how can I identify which stick(s) have been scanned?

Cross-Platform Visibility

If I set up Signage Sticks with the physical remote and Signage Manager Portal, can I view them in the Signage Mobile App (and vice versa)?

Setup Methods

How does setting up with the Signage Mobile App differ from using the physical remote with the Signage Manager Portal?

Unresponsive Portal Login

Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on "Login with Amazon." What should I do?

Stick Recovery

My Amazon Signage Stick disappeared from the Signage Manager Portal after I changed my Amazon business account email. How can I recover it?

EDID Support

What display resolutions are supported regarding EDID?

HDCP Support

Does Amazon Signage Stick support HDCP?

Build Version

How do I get the build version of my Amazon Signage Stick?

Portrait Mode

How do I display content in portrait mode?

Ethernet Connection

How do I connect my Signage Stick to the Internet via Ethernet cable?

CMS Interference With Settings

How can I prevent my CMS app from interfering with the settings menu?

MAC Address

How do I get the MAC address of the Signage Stick so I can connect it to the network via MAB?

Wi-Fi Band Support

What are the Wi-Fi bands supported with the Signage Stick?

Orientation Changes

Does the Signage Stick support orientation changes?

Customer Data Handling

How do you handle or store customer data?

Network Optimization

How can I optimize my Signage Stick's network performance?

Portal Login Error

I get a login error when trying to log in to the Signage Manager Portal. What should I do?

Portal Login

How do I log in to the Signage Manager Portal?

My CMS isn't Supported

What should I do if my CMS isn't supported?

Supported CMS Systems

Which CMS do you support?

App iOS/Android Compatibility

What versions of iOS or Android does the Amazon Signage Mobile App support?

Setup Instructions

Get started with installation and configuration for the Amazon Signage Stick.

General Support

Answers to common questions about the Amazon Signage Stick.

CMS Support

Help for using Content Management Software with the Amazon Signage Stick.

Wi-Fi & Networks

Answers to common networking questions regarding the Amazon Signage Stick.

Profiles & Locations

Understanding the Amazon Signage Mobile App’s locations and profiles.

Users & Organizations

Add, manage, or remove users and organizations through your Amazon Signage account.

Stick Management

Monitor and control your Amazon Signage Sticks.

Setup Troubleshooting

Troubleshoot initial Amazon Signage Stick setup and activation.

Glossary

Definitions of key terms used in Amazon Signage Stick installation and management.

Contact Us

signage-support@amazon.com

‍Email Support Hours:
Monday to Friday 9AM to 5PM PST