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Monday to Friday 9AM to 5PM PST
I can't connect my Stick to my Wi-Fi network. What should I do?
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Try the following solutions:
- For physical remote users: If you don't see your network listed, press the "Back" button on your remote to refresh the network list.
- Unplug the power adapter, wait 1 minute, and then plug it back in to restart your Stick.
- Restart your modem and router and, if possible, move your Stick and router closer to each other. To restart your network devices:
- Unplug your modem and router and then wait 1 minute.
- Plug in your modem first and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
- Plug in your router and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
- If possible, connect your Stick to Ethernet using a dedicated adapter.