I can't connect my Stick to my Wi-Fi network. What should I do?

Try the following solutions:

  • For physical remote users: If you don't see your network listed, press the "Back" button on your remote to refresh the network list.
  • Unplug the power adapter, wait 1 minute, and then plug it back in to restart your Stick.
  • Restart your modem and router and, if possible, move your Stick and router closer to each other. To restart your network devices:
    • Unplug your modem and router and then wait 1 minute.
    • Plug in your modem first and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
    • Plug in your router and wait for the lights to turn on and for it to connect to the internet (about 1 minute).
  • If possible, connect your Stick to Ethernet using a dedicated adapter.