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Email Support Hours:
Monday to Friday 9AM to 5PM PST
After I connect my Signage Stick to a display, why does the mobile app show my Signage Stick as online when the display still shows “installing”?
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The app will show a Signage Stick as online as soon as an internet connection is established. However, the Signage Stick may need to update its firmware and install the CMS application, which can take 10+ minutes depending on network conditions.