How do I reset a Signage Stick?

Mobile App:

1) On the homepage, select the location of the Stick from the list in the middle. If the Stick is unassigned, select "Unassigned."

2) Tap on the Stick you want to reset.

3) Tap on the circular remote control icon on the bottom right. This will open the remote control.

4) Tap the reset icon on the bottom left. After reset, your Stick will show as "Offline" in the mobile app.

Signage Manager Portal:

Click the 3 dots in the table entry corresponding to your Stick, and then select “Factory reset” from the options. To find the correct entry, you can search for the Stick using the DSN search bar or the device name search bar.

Physical Remote:

Method 1:

1) Press and hold the "Back" button and the right side of the navigation circle together for 10 seconds.

2) The stick will start going through reset automatically after several more seconds.

Method 2:

1) Click on the "Settings" button on your remote.

2) On your screen, choose "System."

3) Choose "Reset options".

4) Use the navigation circle on your remote to select "Erase all data (factory reset)."

Note that a reset stick will still remain in the Signage Manager Portal unless it is manually removed.