My physical remote doesn't work/the screen displays "Pairing failed." What should I do?

Try one of the following solutions and then attempt to pair your Stick again by holding the Home button on your remote until "Press button to start" appears on-screen (about 10 seconds):

• Move your remote closer to your stick, within 10ft (3 m).
• Remove the batteries from your remote, wait 30seconds, and put them back in.
• Try using a new pair of alkaline batteries.
• Press and hold the "Left" button, "Menu" button, and "Back" button at the same time for 12seconds to reset your remote.
• Unplug your Signage Stick, wait 5 seconds, and then plug it back in.
• For more troubleshooting information, visit this webpage: https://www.amazon.com/gp/help/customer/display.html?nodeId=GBSC9NRB9A9SNM2Y.

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