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signage-support@amazon.com
Email Support Hours:
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Email Support Hours:
Monday to Friday 9AM to 5PM PST
Why aren't my Signage Stick(s) being discovered during a scan?
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There are a couple of factors that could lead to Signage Sticks not being discovered:
- Your Stick is not fully charged yet. Make sure your Stick is connected to a power source, wait for 5 minutes, and then try again.
- Your mobile device may be out of the Stick’s Bluetooth range. Try moving your device within 10 feet of the Stick.
If none of the above works, try unplugging the Stick and then reconnecting it to power. Wait for the Signage Stick to fully restart before rescanning.