My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?

Try the following solutions:

• Unplug the power adapter, wait 1 minute, and then plug it back in to restart your Stick
• Make sure you're using the power cord and adapter included with your Stick.
• Let the stick sit for 10+ minutes (turned on)and see if the screen changes. Depending on your network speed, installing software updates may take longer.
• If possible, try using the Signage Stick both with and without an HDMI adapter or extender.
• Make sure that you're using a high-speed HDMI cable.
• Try using a different HDMI port.
• Try plugging the stick directly into your display instead of using a HDMI hub.
• Confirm that your display is HDCP-compliant by reviewing the video-cable section of your display owner's manual. The Signage Stick will only work with HDCP-compliant devices. If possible, try using a different display.

If the issue persists, try resetting your Signage Stick.

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