Welcome
Glossary
Contact Us
signage-support@amazon.com
Email Support Hours:
Monday to Friday 9AM to 5PM PST
Email Support Hours:
Monday to Friday 9AM to 5PM PST
My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
No items found.
There are a few situations that can lead to an unsuccessful setup (e.g. Wi-Fi or Bluetooth connection lost, Signage Stick no longer in paring mode).
In most cases, unplugging the Signage Stick, plugging it back in, and repeating the setup process will resolve the issue. Additionally, verify that the Wi-Fi password you entered is accurate. If this doesn’t work, try setting up using the physical remote and Signage Manager Portal. If that fails, please contact support at signage-support@amazon.com.