My Signage Stick(s) were found during scanning but mobile app setup failed to complete. What should I do?

There are a few situations that can lead to an unsuccessful setup (e.g. Wi-Fi or Bluetooth connection lost, Signage Stick no longer in paring mode).

In most cases, unplugging the Signage Stick, plugging it back in, and repeating the setup process will resolve the issue. Additionally, verify that the Wi-Fi password you entered is accurate. If this doesn’t work, try setting up using the physical remote and Signage Manager Portal. If that fails, please contact support at signage-support@amazon.com.