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signage-support@amazon.com
Email Support Hours:
Monday to Friday 9AM to 5PM PST
Email Support Hours:
Monday to Friday 9AM to 5PM PST
How do I restart a Signage Stick?
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Mobile App:
1. On the homepage, select the location of the Stick from the list in the middle. If the Stick is unassigned, select "Unassigned."
2. Tap on the Stick you want to restart.
3. Tap on the circular remote-control icon on the bottom right. This will open the remote control.
4. Tap the restart icon on the bottom left.
Signage Manager Portal:
Click the 3 dots in the table entry corresponding to your Stick, and then select “Reboot” from the options. To find the correct entry, you can search for the Stick using the DSN search bar or the device name search bar.
Physical Remote:
Unplug the power adapter, wait 1 minute, and then plug it back in.