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Email Support Hours:
Monday to Friday 9AM to 5PM PST
How do I set up my Signage Stick if no QR code appears?
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If your screen shows only Press Play to Start instead of a QR code and Press Play to Start, you can set up your Signage Stick in one of two ways:
Option 1: Mobile App Setup
- Download and install the Amazon Signage Mobile App on your device:
- iOS App Store (requires iOS 14 or later)
- Google Play (requires Android 11 or later)
- Open the app and sign in with your Amazon account:
- First-time setup: A new organization will be created with you as the admin.
- Setting up another Stick: Use the same Amazon account as your previous setup.
- Restart the Signage Stick by unplugging it from power source and plugging it back.
- Follow the on-screen instructions or visit signage.amazon.com/setup-instructions to finish setup.
Option 2: Remote Control Setup
- Press and hold the Home button on your remote until Press button to start appears (about 10 seconds).
- Select your language.
- Choose your Wi-Fi network and enter the password.
- When the pairing code appears, go to console.signage.amazon.com on your phone or computer and enter the code to complete setup.
- Visit https://signage.amazon.com/category-page/setup-instructions to finalize the set up.