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signage-support@amazon.com
Email Support Hours:
Monday to Friday 9AM to 5PM PST
Email Support Hours:
Monday to Friday 9AM to 5PM PST
How do I view the online/offline status of a Signage Stick?
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Mobile App:
On the homepage, select the location of the Stick from the list in the middle. If the Stick is unassigned, select "Unassigned." Underneath the list, you will see each Stick assigned to that location and its online/offline status.
Signage Manager Portal:
Look at the "Device Status" column of the table entry corresponding to your Stick. To find the correct entry, you can search for the Stick using the DSN search bar or the device name search bar.