Frequently Asked Questions

Note: This action can only be performed by the admin user of a company/organization.

Mobile App:

1) Navigate to "Settings" (by tapping the gear icon on the bottom bar), and then tap "Users: Add, edit, or remove users."

2) Tap the plus sign in the top right corner.

3) Enter the email associated with the new user's Amazon account and tap "Add."

Signage Manager Portal:

1) In the Signage Manager Portal, click on the menu icon(three stacked lines) in the top left corner of the page.

2) Click on "My Team."

3) Click on "Add Member" (in the top right corner).

4) Input the email associated with the new user's Amazon account in the textbox labeled "Amazon Account" and click "Save" when done.

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Note: This action can only be performed by the admin user of a company/organization.

Mobile App:

1) Navigate to "Settings" (by tapping the gear icon on the bottom bar), and then tap your user profile (at the top of the screen).

2) Type the new name into the "Company/organization" textbox and tap "Save."

Signage Manager Portal:

1) In the Signage Manager Portal, click on your username in the upper right corner of the page.

2) Click "My Account" in the dropdown that appears.

3) Edit the textbox labeled "Company/Organization Name" and click "Save" when done.

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All the Signage Sticks that were in the deleted location will be moved to the “Unassigned” location. Although you cannot recover a deleted location, you can create a new location and move these sticks from "Unassigned" to the new location.

No. To save a new combination of Wi-Fi and CMS settings as a profile, you must first manually input these settings during setup of a new Stick, and then choose to save the profile when prompted.

1. Tap the three dots to the right of the location list.
2. Tap "Manage sticks" from the dropdown that appears
3. To move:
   
   1. Select the Stick(s) that you want to move, and then select "Move" on the bottom left of the screen.
   2. Select or create the target location for your Stick, and then tap "Move Sticks."
   3. Tap "Done" on the top right to exit.
4. To remove:
   
   1. Select the Stick(s) that you want to remove, and then select "Remove" on the bottom right of the screen. Unassigned sticks cannot be removed. Removed sticks will now have a location of "Unassigned."
   2. Tap "Done" on the top right to exit.

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On the homepage, select your desired location from the list in the middle. To view all unassigned sticks, you can select "Unassigned" from that same list. Underneath the list, you will see all the Sticks assigned to that location.

1) Navigate to "Settings" (by tapping the gear icon on the bottom bar), and then select "Locations: Manage, edit, remove locations."

2) To delete: Select the location you want to delete. Tap "Delete location" at the bottom of the screen. Any Sticks previously in that location will now have a location of "Unassigned."

3) To rename: Select the location you want to rename. Type the new name in the text box at the top of the screen and tap “Save” when done.

4) To create: Select “Create location” (beneath the list of current locations). Enter the name of your new location and tap “Create.”

1. Navigate to "Settings" (by tapping the gear icon on the bottom bar), and then select "Profiles: Editor remove profiles."
2. Select the profile you want to delete/edit.
3. To delete: Select "Delete profile" at the bottom of the screen.
4. To edit:
   
   1. To rename the profile, tap the text box at the top.
   2. To change the Wi-Fi network, tap "Change" for the Wi-Fi setting and follow the instructions to enter and save the password for your new Wi-Fi network.
   3. To change the CMS app of choice, tap "Change" for the CMS setting and select your new CMS app.

This will not affect anmsy Sticks that were set up with this profile.

Yes, you can. You first need to pair the physical remote with your Stick by following these steps:

1) With your Signage Stick powered on and connected to a screen, launch the mobile app.

2) Launch the virtual remote for your Stick.

3) Tap the "Settings" button on the virtual remote(gear icon). You should see the screen connected to your Stick switch to asettings menu.

4) On the screen, navigate to "Connected devices" using the arrow buttons on the virtual remote to move and the "OK" button to select.

5) On the physical remote, press and hold the "Home" button until you see a flashing orange light.

6) With the virtual remote, navigate to “Pair new device” and select “Amazon Fire TV Remote”. The physical remote should now be paired.

During this setup, if the screen becomes unresponsive to the virtual remote, close the mobile app and reopen it. This should allow you to use the virtual remote regularly again.

If you see the following message when tapping the virtual remote button: “Stick Not Ready: Please update via OTA if prompted, or wait 5-10 minutes if recently updated,” there are 2 possible causes:

• Your Stick is still provisioning in the background. Wait 10 minutes for it to complete and try again.
• If this doesn’t resolve the issue, your Stick may have an older version of firmware. It is designed to automatically install the latest version when available, between the hours of 2am and 5am local time. If the Stick is powered off during this time, updates cannot be installed. Please contact customer support at signage-support@amazon.com if you are unable to ensure your Stick is powered on during window.

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