Frequently Asked Questions

A Content Management System, or CMS, is a software that provides a user-friendly interface to create, manage, modify, and publish digital content. CMSs are valuable tools for managing signage displays.

Once a Signage Stick is set up, the virtual remote behaves the same way a physical remote does. You can launch the Signage Stick's operating system settings menu, restart, or factory reset the Signage Stick.

Admin User:

The admin user of a company/organization has the ability to add and remove users from the company/organization, in addition to adding, modifying, and deleting locations, profiles, and Sticks. Each company/organization only has one admin user, who cannot be changed.

If you sign in to the Signage Mobile App with an Amazon account that has not been added to a pre-existing company/organization, you will automatically be added to a new company/organization with you as the admin user.

Regular User:

A regular user is a member of a company/organization who can add, modify, and delete locations, profiles, and Sticks. To become a regular user of a company/organization, your Amazon account must be added by the admin user before you first log in to the app.

‍

‍

In the Signage Mobile App, a company/organization is a group of users that have access to the same Sticks, their statuses, and their virtual remotes. By adding users to your company/organization, you can allow multiple mobile app users to manage your Sticks.

Users in the same company/organization share the same locations, profiles, and Sticks. If one user adds, modifies, or deletes a new location, profile, or Stick, the change will reflect in the mobile apps of all users in that company/organization.

1. Have the following parts, accessories, and information ready:

• a) Your Amazon Signage Stick(s) and in-box accessories (a power cable, a power adapter, and an optional HDMI extender cable)
• b) Optional for setup: A TV or display with an available HDMI port
  
  • (i) Note: Your display must support HDCP to display protected content)
• c) An Amazon account (Create an Amazon Account)
• d) A mobile device connected to the internet with Bluetooth enabled.
• e) A wireless internet connection, including your Wi-Fi name and password
  
  • (i) Note: The app cannot use an open Wi-Fi network for Stick setup, so you must have a Wi-Fi network that requires a password.
  • (ii) How do I set up a Stick with an open Wi-Fi network?‍
• If you want to also control your Signage Stick with a physical remote, make sure to complete set up using the app first, then add the physical remote, following these steps outlined in After I set up my Signage Stick using the Signage Mobile App, can I still use the physical remote to manage the Signage Stick

2. Each Stick must be plugged in to a power source using the included USB cable and power adapter. You can either connect a Stick to a screen's HDMI port now, or if setting up multiple sticks, connect them to screens later. For example, you can plug multiple Sticks into a power strip, complete setup, and then attach them to screens.

3. Download the Amazon Signage Mobile App on your mobile device.

• iOS: https://apps.apple.com/us/app/amazon-signage/id6670145459
• Android: https://play.google.com/store/apps/details?id=com.amazon.signage‍
• What versions of iOS or Android does the Amazon Signage Mobile App support?‍

4. Open the Signage Mobile App

• For first-time Signage Stick setup: Log in to the app with your Amazon account. This will automatically create a company/organization with you as the admin user.
• For subsequent Signage Stick setup: Log in to the app with the Amazon account you used to set up previous Sticks.

• How do I add a new user to my company/organization?
• Can a user be added to multiple companies/organizations?‍

5. To add new Sticks, tap “+”. The app will scan for Sticks within Bluetooth range that haven’t been set up yet.

• How can I identify my Signage Stick(s) when scanning for Signage Sticks?
• Why aren’t my Signage Stick(s) being discovered during a scan?

6. Set up Wi-Fi and CMS settings for your Signage Sticks. If you are connecting with an iOS mobile device, ensure that it is connected to the Wi-Fi network that your Signage Sticks will be using. If your phone is connected to a different network, follow prompts to change your phone to the desired network. With Android devices, simply select the desired network from the list.

• You can add network settings manually or using profiles. The first time you set up a Stick, you’ll follow the manual method and be presented with the option to save your selections as a profile.

• For subsequent sticks, you can either select a saved profile or tap "Skip" to input settings manually.
• Can I set up multiple Signage Sticks with different Wi-Fi credentials/CMS preferences at the same time?
• Which CMSs do you support?
• What should I do if my CMS isn’t supported?

7. The stick will automatically check for and download OTA (Over-the-Air) updates and install your selected CMS, which may take around 5-10 minutes. If your Stick is plugged into a screen, the screen will display instructions on how to connect to your CMS app after all installations have been successfully completed.

• My Signage Stick(s) were found during scanning but setup failed to complete. What should I do?
• After I connect my Signage Stick to a display, why does the app show my Signage Stick as online when the display still shows “installing”?

8. Select a location for your new Sticks, create a new location to assign them to, or skip this step (by tapping “Skip for now”). If you skip this step, your Sticks will default to a location of “Unassigned.”

9. If you manually entered Wi-Fi and CMS settings in Step 8, you will be asked to save these settings as a profile. If you select “Yes,” you will be prompted to name and save your profile.

10. Your Stick(s) will install the selected CMS and any firmware updates, which could take up to 10 minutes. Once you see the “Gotit” message on the app, you can finalize setup and return to the homepage.

11. Optional: If you wish, you can now connect your Stick(s) to screen(s). You can temporarily disconnect the Stick from power if needed.

12. Stick setup is complete once you see your selected CMS displayed on the screen connected to your Stick(s) with further instructions.

‍

1. Have the following parts, accessories, and information ready:

• a) Your Amazon Signage Sticks and in-box accessories (a power cable, a power adapter, and an optional HDMI extender cable)
• b) A TV or display with an available HDMI port
  
  • (i) Note: Your display must support HDCP to display protected content)
• c) An Amazon account (Create an Amazon Account)
• d) A mobile device or computer connected to the internet
• e) An internet connection, including your Wi-Fi name and password

2. Put the batteries into the remote.

3. Charge your Stick by connecting it to the power adapter with the USB cable.

4. Connect your Stick to a display's HDMI port (using the extender cable if needed).

5. Plug in the power adapter to the wall. Avoid plugging the USB cable directly into the TV.

6. Turn on your TV or display and switch to the correct HDMI input. You can use the remote that came with your TV or display to select the HDMI source or input.

• My Stick keeps powering off unexpectedly. What should I do?
• My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?

7. If your remote doesn’t pair automatically, press and hold the Home button on your remote until "Press button to start" appears on-screen (about 10 seconds).

• My remote is not responsive and the screen is stuck on "press play to start." What should I do?
• My remote doesn't work/the screen displays "Pairing failed." What should I do?

8. Select your preferred language.

9. Select your Wi-Fi Network and enter your password. Hidden networks are not supported.

• I can't connect my Stick to my Wi-Fi network. What should I do?

10. When the pairing code appears on screen, navigate to console.signage.amazon.com on your mobile device or computer.

• Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon.” What should I do?

11. Determine whether you need to create a new company/organization or join an existing one, and then sign in to the Signage Manager Portal accordingly by selecting the “Login with Amazon” button: ‍

• ‍To create a new company/organization: Sign in with your Amazon account to automatically create and manage a new organization as an admin user.‍
• To join an existing company/organization: First, have the admin user add your Amazon account to the company/organization. Then, sign in with that account.
• I get a login error when trying to log in to the Signage Manager Portal. What should I do?‍
• How do I add a new user to my company/organization?‍
• Can a user be added to multiple companies/organizations?‍

12. Add your Amazon Signage Stick to the Signage Manager Portal ‍

• ‍For your first Stick: Follow the on-screen prompts to enter the pairing code shown on your Signage Stick screen and select your CMS.‍
• For all subsequent Sticks: Select “+ Add Device” (on the upper right of the page). In the pop-up, select your preferred CMS and enter the pairing code shown on your Signage Stick screen
• What should I do if my CMS isn't supported?
• Which CMSs do you support?

13. The Stick will automatically update and install your chosen CMS, which may take up to 10 minutes. Once complete, the screen will show instructions for connecting to your CMS app. At this point, your Signage Stick is set up with both the remote control and Signage Manager Portal and is ready for CMS pairing.

‍

No. To be added to another company/organization, you must first leave your current one.

Mobile App:

1) Navigate to "Settings" (by tapping the gear icon on the bottom bar), and then tap your user profile (at the top of the screen).

2) Tap "Log out" at the bottom of the screen.

Signage Manager Portal:

1) In the Signage Manager Portal, click on your username in the upper right corner of the page.

2) Click "Sign Out" in the dropdown that appears.

‍

Note for admin users: ‍

• Leaving your company/organization will delete it, removing all team members and unregistering all Sticks.
• Before leaving, reset all Sticks to prevent them from becoming unusable.

Mobile App:

1) Reset all Sticks in your company/organization.

2) Navigate to "Settings" (by tapping the gear icon on the bottom bar), and then tap your user profile (at the top of the screen).

3) Tap "Leave" in the company/organization textbox.

Signage Manager Portal:

1) In the Signage Manager Portal, click on the menu icon(three stacked lines) in the top left corner of the page.

2) Click on "My Team."

3) Click the exit icon under the "Actions" column of the table entry corresponding to yourself and then follow the instructions in the pop-up to leave the group.

‍

Note: This action can only be performed by the admin user of a company/organization.

Mobile App:

1) Navigate to "Settings" (by tapping the gear icon on the bottom bar), and then tap "Users: Add, edit, or remove users."

2)Tap the user you want to remove.

3) Tap "Remove user."

4) To remove multiple users, tap "Select" in the top right corner, select all users to be removed, and then tap "Remove user" at the bottom of the screen.

Signage Manager Portal:

1) In the Signage Manager Portal, click on the menu icon(three stacked lines) in the top left corner of the page.

2) Click on "My Team."

3) Click the trash can icon under the "Actions" column of the table entry corresponding to the user you want to remove and then click "Confirm." To search for the correct user, you can use the "Amazon Account" search bar or the "Member Name" search bar.

‍