Mobile App Setup

1. Have the following parts, accessories, and information ready:

• a) Your Amazon Signage Stick(s) and in-box accessories (a power cable, a power adapter, and an optional HDMI extender cable)
• b) Optional for setup: A TV or display with an available HDMI port
  
  • (i) Note: Your display must support HDCP to display protected content)
• c) An Amazon account (Create an Amazon Account)
• d) A mobile device connected to the internet with Bluetooth enabled.
• e) A wireless internet connection, including your Wi-Fi name and password
  
  • (i) Note: The app cannot use an open Wi-Fi network for Stick setup, so you must have a Wi-Fi network that requires a password.
  • (ii) How do I set up a Stick with an open Wi-Fi network?

2. Each Stick must be plugged in to a power source using the included USB cable and power adapter. You can either connect a Stick to a screen's HDMI port now, or if setting up multiple sticks, connect them to screens later. For example, you can plug multiple Sticks into a power strip, complete setup, and then attach them to screens.

3. Download the Amazon Signage Mobile App on your mobile device.

• iOS: https://apps.apple.com/us/app/amazon-signage/id6670145459
• Android: https://play.google.com/store/apps/details?id=com.amazon.signage‍
• What versions of iOS or Android does the Amazon Signage Mobile App support?‍

4. Open the Signage Mobile App

• For first-time Signage Stick setup: Log in to the app with your Amazon account. This will automatically create a company/organization with you as the admin user.
• For subsequent Signage Stick setup: Log in to the app with the Amazon account you used to set up previous Sticks.

• How do I add a new user to my company/organization?
• Can a user be added to multiple companies/organizations?‍

5. To add new Sticks, tap “+”. The app will scan for Sticks within Bluetooth range that haven’t been set up yet.

• How can I identify my Signage Stick(s) when scanning for Signage Sticks?
• Why aren’t my Signage Stick(s) being discovered during a scan?

6. Set up Wi-Fi and CMS settings for your Signage Sticks. If you are connecting with an iOS mobile device, ensure that it is connected to the Wi-Fi network that your Signage Sticks will be using. If your phone is connected to a different network, follow prompts to change your phone to the desired network. With Android devices, simply select the desired network from the list.

• You can add network settings manually or using profiles. The first time you set up a Stick, you’ll follow the manual method and be presented with the option to save your selections as a profile.

• For subsequent sticks, you can either select a saved profile or tap "Skip" to input settings manually.
• Can I set up multiple Signage Sticks with different Wi-Fi credentials/CMS preferences at the same time?
• Which CMSs do you support?
• What should I do if my CMS isn’t supported?

7. The stick will automatically check for and download OTA (Over-the-Air) updates and install your selected CMS, which may take around 5-10 minutes. If your Stick is plugged into a screen, the screen will display instructions on how to connect to your CMS app after all installations have been successfully completed.

• My Signage Stick(s) were found during scanning but setup failed to complete. What should I do?
• After I connect my Signage Stick to a display, why does the app show my Signage Stick as online when the display still shows “installing”?

8. Select a location for your new Sticks, create a new location to assign them to, or skip this step (by tapping “Skip for now”). If you skip this step, your Sticks will default to a location of “Unassigned.”

9. If you manually entered Wi-Fi and CMS settings in Step 8, you will be asked to save these settings as a profile. If you select “Yes,” you will be prompted to name and save your profile.

10. Your Stick(s) will install the selected CMS and any firmware updates, which could take up to 10 minutes. Once you see the “Gotit” message on the app, you can finalize setup and return to the homepage.

11. Optional: If you wish, you can now connect your Stick(s) to screen(s). You can temporarily disconnect the Stick from power if needed.

12. Stick setup is complete once you see your selected CMS displayed on the screen connected to your Stick(s) with further instructions.

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