Physical Remote and Portal Setup

1. Have the following parts, accessories, and information ready:

• a) Your Amazon Signage Sticks and in-box accessories (a power cable, a power adapter, and an optional HDMI extender cable)
• b) A TV or display with an available HDMI port
  
  • (i) Note: Your display must support HDCP to display protected content)
• c) An Amazon account (Create an Amazon Account)
• d) A mobile device or computer connected to the internet
• e) An internet connection, including your Wi-Fi name and password

2. Put the batteries into the remote.

3. Charge your Stick by connecting it to the power adapter with the USB cable.

4. Connect your Stick to a display's HDMI port (using the extender cable if needed).

5. Plug in the power adapter to the wall. Avoid plugging the USB cable directly into the TV.

6. Turn on your TV or display and switch to the correct HDMI input. You can use the remote that came with your TV or display to select the HDMI source or input.

• My Stick keeps powering off unexpectedly. What should I do?
• My Stick won't start up/the Amazon logo is stuck on the display screen. What should I do?

7. If your remote doesn’t pair automatically, press and hold the Home button on your remote until "Press button to start" appears on-screen (about 10 seconds).

• My remote doesn't work/the screen displays "Pairing failed." What should I do?

8. Select your preferred language.

9. Select your Wi-Fi Network and enter your password. Hidden networks are not supported.

• I can't connect my Stick to my Wi-Fi network. What should I do?

10. When the pairing code appears on screen, navigate to console.signage.amazon.com on your mobile device or computer.

• Nothing happens when I point my browser to https://console.signage.amazon.com/ and click on “Login with Amazon.” What should I do?

11. Determine whether you need to create a new company/organization or join an existing one, and then sign in to the Signage Manager Portal accordingly by selecting the “Login with Amazon” button: ‍

• ‍To create a new company/organization: Sign in with your Amazon account to automatically create and manage a new organization as an admin user.‍
• To join an existing company/organization: First, have the admin user add your Amazon account to the company/organization. Then, sign in with that account.
• I get a login error when trying to log in to the Signage Manager Portal. What should I do?‍
• How do I add a new user to my company/organization?‍
• Can a user be added to multiple companies/organizations?‍

12. Add your Amazon Signage Stick to the Signage Manager Portal ‍

• ‍For your first Stick: Follow the on-screen prompts to enter the pairing code shown on your Signage Stick screen and select your CMS.‍
• For all subsequent Sticks: Select “+ Add Device” (on the upper right of the page). In the pop-up, select your preferred CMS and enter the pairing code shown on your Signage Stick screen
• What should I do if my CMS isn't supported?
• Which CMSs do you support?

13. The Stick will automatically update and install your chosen CMS, which may take up to 10 minutes. Once complete, the screen will show instructions for connecting to your CMS app. At this point, your Signage Stick is set up with both the remote control and Signage Manager Portal and is ready for CMS pairing.

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